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Mercedes-Benz of Easton
Columbus, OH
629 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 629 reviews
January 17, 2017
Used car purchase experience Good follow up, provided all necessary information with regard to the car I was interested in pursuing, would definitely recommend this dealership to Good follow up, provided all necessary information with regard to the car I was interested in pursuing, would definitely recommend this dealership to others. Good job More
by Carguy
Employees Worked With
Eric Gray
January 17, 2017
top service Always prompt service; makes me comfortable while I wait. Complete confidence in their knowledge and ability. Greeted pleasantly; kept abreast of prog Always prompt service; makes me comfortable while I wait. Complete confidence in their knowledge and ability. Greeted pleasantly; kept abreast of progress. Car washed befor I leave. More
by Bhegler50
Employees Worked With
Frank Salierno, Eddie Powell
January 16, 2017
My C300 Purchase I purchased a C300 from Frank. I was very pleased with the experience. He assisted me in finding the car that I was looking for with the features that I purchased a C300 from Frank. I was very pleased with the experience. He assisted me in finding the car that I was looking for with the features that were most important to me. Frank took the time to explain things such as the Navigation System for example, then followed up with an email containing links to How To videos which reinforced the information that he reviewed with me during my test drive. When the time came to discuss numbers, Frank introduced me to Chuck. I was very pleased with this part of the process as well. Having been in sales for the last 19 years, I look for things such as product knowledge and putting the customer first. I must say that throughout this process, I saw what I was looking for. More
by Henz
Employees Worked With
Chuck Peterson, Frank Salierno
January 13, 2017
Purchase of 2017 Mercedes C-300 We worked with Eric Gray sales associate who did a fantastic job of finding the right car for us. We started our search for a used vehicle and ended u We worked with Eric Gray sales associate who did a fantastic job of finding the right car for us. We started our search for a used vehicle and ended up leasing a new car. One negative was the used car we test drove and were going to purchase was sold while we were out on a test drive. Not a good customer experience and could have jeopardized a potential sale. This was an internal control weakness by the sales manager and not Eric's fault. More
by czajac
Employees Worked With
Chuck Peterson, Eric Gray, Richard Renner
January 06, 2017
Purchase of (2) GLE 350's Both my fiancé and I purchased from Eric. The buying process is very easy with him. He is extremely well versed on all of the options on the Merced Both my fiancé and I purchased from Eric. The buying process is very easy with him. He is extremely well versed on all of the options on the Mercedes line. Thank you Eric for helping us out. More
by JAE
Employees Worked With
Andrew Culver, Chuck Peterson, Eric Gray, Phil Hicks
January 05, 2017
vehicle purchase As pleasant as a vehicle purchase could be. Friendly staff, knowledgeable salesperson, Eric Gray was both enthusiastic and informative. Good experie As pleasant as a vehicle purchase could be. Friendly staff, knowledgeable salesperson, Eric Gray was both enthusiastic and informative. Good experience, felt we were given a fair deal all around with vehicle trade and purchase. More
by YLH
Employees Worked With
Eric Gray, Ryan Austin, Ryan Laymon, Phil Hicks
January 04, 2017
Merely Positive I not only met a sales rep but a friend for the rest of my life. Robert was more than helpful, he sincerely cared and made sure I was nothing less th I not only met a sales rep but a friend for the rest of my life. Robert was more than helpful, he sincerely cared and made sure I was nothing less than totally satisfied! More
by grgthatsme
Employees Worked With
Robert DeBolt
November 30, 2016
Excellent experience! Eric made the process of buying a car at Mercedes of Easton a very comfortable and headache-free experience. He has always been available following my Eric made the process of buying a car at Mercedes of Easton a very comfortable and headache-free experience. He has always been available following my purchase if I have additional questions about my CLA250. I would not hesitate to buy another vehicle from Eric in the future. More
by Jbonecutter
Employees Worked With
Eric Gray
November 03, 2016
Second purchase/lease from this dealership. Both the dealership and Eric Gray have provided me with courteous and professional service with respect to both of my transactions involving Smart veh Both the dealership and Eric Gray have provided me with courteous and professional service with respect to both of my transactions involving Smart vehicles. In addition, my experience with the service has been both professional and courteous. More
by Rummy
Employees Worked With
Eric Gray
October 30, 2016
Very Displeased Customer Car Service. You pay for it. You really never know if the company responsible for your service is truly the best company or provides the best servic Car Service. You pay for it. You really never know if the company responsible for your service is truly the best company or provides the best service, but when you finally do decide to pay for what is advertised as the best exceptional service, you are supposed to be glad you did. In an emergency situation, I selected Mercedes-Benz Easton as my service provider and was hoping to receive "high quality" service as they advertise. I was told the periodic (once every 1-2 months) vibration and the check engine light to my E350 Benz was coccurring because the spark plugs were dirty and I needed new spark plugs. When I asked if they diagnosed correctly and how they knew, the service advisor, Brent Johnson, shared the computer in the Mercedes tells them exactly what is wrong and it records every warning signal. He told me the service I paid for has a 12 month warranty. Several month later, my car began to do the exact same thing (vibration and check engine light). When I call Brent Johnson back and shared, he told me to bring the car back in and shared again it's under warranty. Although the car is doing the exact same thing, Brent Johnson share that the actual problem is a coil problem. Needless to say I questioned why/how did they misdiagnose and charge me for a service that wasn't the issue. Now you all know what was said! I don't even need to say for anyone who ever experienced car service at Mercedes-Benz Easton. What has made my experience even worse is the phone conversations I had with their Fit Operation Director (Scott Morrison) and service Director (Ken Bennett). Both attempted to do the normal "fast talk" not let the customer talk tactic. You know the one they often do on women and this is the why women often ask a man to go with them for service or to buy a car. In talking with Scott Morrison and sharing I was still awaiting his call to my written correspondence I sent over a week ago, he stated he received my e-mail but the attachment went into his spasm. I'm not a computer expert but receiving the email and the attachment going directly to spasm doesn't sound right to me. When I tried to share my concern, Scott Morrison refused to allow me to talk and he talked over over me. As he did, he lied saying his staff didn't have records of my vehicle. When I checked him and he realized I knew he was not being truthful, he became more arrogant, told me to take my car somewhere else and he hung up the phone on me. I am a very displeased customer and feel as thought I have been xxxxx by Mercedes-Benz Easton! The total disrespect is alarming and disturbing! It is my hope that owner Steve Germain doesn't approve of such behavior and service. I hope to hear from Mr. Germain or a representative from his family. More
by Benz Owner
Employees Worked With
Scott Morrison, Brent Johnson, Ken Bennett
