Mercedes-Benz of Draper

I generally only write positive reviews when I review a product or service. However, I regrettably have to write a very negative review about MB of Draper. I purchased a certified pre-owned 2020 Merced product or service. However, I regrettably have to write a very negative review about MB of Draper. I purchased a certified pre-owned 2020 Mercedes Benz AMG GT-R, paying over $125,000. Mileage on these cars is everything. The car was advertised on Carfax and on the dealership's website as having 28,850 miles. My contract with the dealership listed the mileage at 28,850 miles, and that contract was signed by Danny Adams, the Sales Manager. However, when the car arrived (I had it shipped from Draper UT to Los Angeles), the car had 29,529 miles on it--a difference of 679 miles. While I could understand a small discrepancy due to potential purchasers test driving the car, a difference of 679 miles is completely unacceptable, especially given the type of car involved. If that weren't bad enough, when the car arrived the front diffuser was smashed. (The estimate to replace the diffuser came in at $7,844). The dealership claimed that the shipping company (which the dealership chose) was to blame, while the shipping company claims the damage was preexisting. The shipping company immediately showed me pictures of the damage as soon as they dropped off the car. The shipping company's pictures appear to be taken at the dealership when they picked up the car. The dealership made no disclosure on Carfax, in our email communications and in our telephone conversations about the damage. A "certified pre-owned car" is supposed to be as close to new as possible. Obviously, this car was not. While the dealership initially indicated that they would be taking care of these two issues, they have not. Moreover, the dealership has now ghosted me for the last 3 weeks, despite my emails to them. Unfortunately, I've reached the stage where I'll have to get my attorney involved. I'm a reasonable person and would have liked to have resolved the two issues amicably, but it takes two to tango as they say. When dealing with MB of Draper, I advise you to take what they say about a vehicle with a healthy grain of salt. While it shouldn't be that way for a Mercedes Benz dealership selling a certified pre-owned MB vehicle, my experience with MB of Draper suggests otherwise. More

They were responsive to requests and answered questions quickly and were very accommodating The were up front and fair on pricing quickly and were very accommodating The were up front and fair on pricing More

Andrew & Logan worked with me for several months to find the right car and the right financing option for me. They were kind and professional. I would recommend them to anyone on the market for a new car. the right car and the right financing option for me. They were kind and professional. I would recommend them to anyone on the market for a new car. More

The dealership was great to me. They were courteous to me and they made the process quite easy over all. They were courteous to me and they made the process quite easy over all. More

My buying experience did not go well only because the Sprinter van I bought had problems. Didn’t even get out of the parking lot Scott Mabey the salesman did a really good job at the slotting communicati Sprinter van I bought had problems. Didn’t even get out of the parking lot Scott Mabey the salesman did a really good job at the slotting communicating with me about getting it fixed through the surface department. More