Mercedes-Benz of Des Moines - Service Center

Friendly, very attentive staff On time and very professional Service was excellent and very knowledgeable professional Service was excellent and very knowledgeable More

Brad did some thorough research on the service history on my car and a check on what I needed to get everything maintained and replaced. Everything done as promised. Very very satisfied. my car and a check on what I needed to get everything maintained and replaced. Everything done as promised. Very very satisfied. More

Great customer service. Loaner car was definite benefit with 2 day repair. Service complete within time estimate. Loaner car was definite benefit with 2 day repair. Service complete within time estimate. More

Prompt courteous dervice. Brad our advisor is alwsyd great to work with. In fact he was the one whk alerted us to the recall thar we had fixed. Brad our advisor is alwsyd great to work with. In fact he was the one whk alerted us to the recall thar we had fixed. More

The folks at the Des Moines dealership are so friendly and helpful. They know how to make my day. and helpful. They know how to make my day. More

They treated me like a king. Even though I did not have one of the most expensive cars. They did a great job going above and beyond fixing my issue at a low cost. I did not reali Even though I did not have one of the most expensive cars. They did a great job going above and beyond fixing my issue at a low cost. I did not realize a car dealership could be so nice. It would be hard to find any people in general as nice as the people in the Mercedes service department. I would highly recommend them for your car needs. More

You'll get great service here and all the service department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they department employees are excellent. What is not so great: - In the last 4 years, there have been very little loaners available and if there is, they always appear to be 3 weeks out or more. - Prices of course are high. If you compare quotes with Beckley or Westside Autopros there are some savings but just be prepared to pay a lot for services here. If it can wait, check the others out for other quotes and likely better prices for about the same level of service. More

The tire replacement went flawlessly thanks to my service advisor, Nathan Karr, and the crew at the shop. advisor, Nathan Karr, and the crew at the shop. More

Nathan did a good job . Straight forward guy . I am very disappointed at Mercedes Benz company as awhole as they didn’t cover 4year /50k mile factory warranty on a crack eng Straight forward guy . I am very disappointed at Mercedes Benz company as awhole as they didn’t cover 4year /50k mile factory warranty on a crack engine cover . I will change Brand on my next purchase.. thank you to Merceds of Desmoines for taking care of me in the meantime . More

I enjoy working with Nathan. He’s great at addressing my Auto’s needs when there’s an issue with my SUB He’s great at addressing my Auto’s needs when there’s an issue with my SUB More