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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
262 Reviews

262 Reviews of Mercedes-Benz of Des Moines - Service Center

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January 12, 2024

Brad Ashby has been my guy for over 10 yrs. He always is someone I can rely on for accurate information. He even made it tolerable when my bill topped $2K.🤦‍♂️😉 More

by lmc1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you've trusted Mercedes-Benz of Des Moines for over 10 years. It's awesome that Brad has been able to deliver stellar service for over a decade. Thanks for being such a loyal customer and we hope to continue serving you for many more years to come!

January 06, 2024

My blower motor on my defroster went out and the dealership worked it in on the same day and replaced it. They are the best. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hi Jim! Thanks for letting us know that our team at Mercedes-Benz of Des Moines was able to help replace the motor on your defroster in the same day. We hope to see you back for more efficient service!

January 06, 2024

Excellent service at reasonable cost. Quite pleasant to speak with a service advisor (Brad) who really knows cars! More

by pjleeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! It's awesome to hear that our team at Mercedes-Benz of Des Moines was able to deliver excellent service at a reasonable price. We hope to see you again for more awesome experiences!

January 05, 2024

Always a good experience here at Mercedes of Des Moines. The team is friendly, the service is excellent and they always go the extra mile to meet your needs! More

by DMuhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! It's awesome to hear that you had a great experience with our friendly team at Mercedes-Benz of Des Moines. We hope to see you again soon for more excellent service that goes above and beyond!

January 02, 2024

Great service and attention to detail. Provided alternate car with text updates through the process More

by cyroof
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Mercedes-Benz of Des Moines responded

Hello! It's awesome that our team provided great service and communication. We strive for effective service with an attention to detail unlike any other. Drive safe and we hope to see you back at Mercedes-Benz of Des Moines soon!

December 31, 2023

Excellent service and communication ! ! Will definitely do business in the future with Mercedes of DesMoines More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hi Tim! We're delighted to know you had an excellent experience with us at Mercedes-Benz of Des Moines. We look forward to serving your future needs!

December 31, 2023

They were able to schedule my service appointment within a week from the day I called. I was very happy to get a Saturday appointment. More

by Pleasant.view.percherons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that you were satisfied with our quick scheduling and weekend availability at Mercedes-Benz of Des Moines. Thanks for sharing your experience and come again soon!

December 30, 2023

Brad at the service center is always professional and timely which I appreciate. My car is handled with care and clean when I pick it up. All of my questions I have are always answered satisfactory. More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Mercedes-Benz of Des Moines responded

Julie, we're glad to know that Brad and our team at Mercedes-Benz of Des Moines have been able to provide you with professional and timely service. We appreciate your feedback!

December 29, 2023

Brad and the team at MB DSM were great to work with! Service was thorough and complete and they were great with communication! Would and will use them again! More

by djensen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Mercedes-Benz of Des Moines responded

Thanks for the positive feedback! We're glad to know Brad and our team at Mercedes-Benz of Des Moines provided you with thorough service. Looking forward to working with you again in the future!

December 24, 2023

Nate was wonderful as always when i am needing service on my vehicle! Would definitely recommend The Mercedes-Benz service for any of your needs! Or if you need a new ride definitely stop in! More

by Yelena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emir Abidovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Caswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Natthanial Devick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Firestine
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello Yelena! We're delighted to know that Nate continues to provide you with excellent service at Mercedes-Benz of Des Moines. We appreciate your recommendation and look forward to assisting you in the future!

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