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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
262 Reviews

262 Reviews of Mercedes-Benz of Des Moines - Service Center

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April 05, 2024

Nathan always does a great job. Always all the team members are very helpful. Great work keep it up. More

by RAJESH_KHANNA79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Mercedes-Benz of Des Moines responded

Hello Rajesh! Thanks for letting us know that Nathan did another great job at Mercedes-Benz of Des Moines. Drive safe and we look forward to seeing you again!

April 03, 2024

Staff was wonderful on getting my car in and provided a Fast service! Appointment was on time and everything needed got completed. More

by mpudic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that you had a positive experience with our team at Mercedes-Benz of Des Moines! We always aim for efficiency and timeliness in our service. Thanks for your review, we appreciate it. Drive safe until next time!

March 27, 2024

The service was fast and detailed and the recommendations were complete. I was totally satisfied. More

by Veasleykervin
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a great service with our team at Mercedes-Benz of Des Moines. It's awesome to hear that you left totally satisfied. We look forward to seeing you again soon!

March 24, 2024

Kaitlin Pevestorf as great to work with, we had a challenge with our warranty company and she was very helpful navigating the arrangements and getting our car fixed quickly! More

by s.north
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin Peverstorf
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Mar 25, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to know that Kaitlin was able to assist you effectively with your warranty at Mercedes-Benz of Des Moines. We always aim for efficient and helpful service, so it's great to see we hit the mark! Thanks for sharing this positive feedback. We hope to see you again!

March 22, 2024

Kaitlin was an outstanding service provider often checking on the progress of my repairs and reassuring me of the progress More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin Pevestorf
Report | Print
Mar 25, 2024 -

Mercedes-Benz of Des Moines responded

Hi Brad! It's great to know that Kaitlin provided outstanding service and kept you updated on your repairs at Mercedes-Benz of Des Moines. Thanks for sharing this positive feedback and come again soon!

March 11, 2024

Always get me in right away and turn vehicle around very quickly, also Brad always communicates vey well and keeps me informed. Thanks More

by Paul Schulte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Mercedes-Benz of Des Moines responded

Hi Paul! We're glad to know that Brad and our team at Mercedes-Benz of Des Moines have been able to provide you with prompt service. Thanks for the review and come again soon!

March 08, 2024

Regular check up. Liked the report on tire life. 2 1/2 hours seemed a bit long. More

by Marilyns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caitlin
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Mar 11, 2024 -

Mercedes-Benz of Des Moines responded

Hi Marilyns! Thank you for letting us know that you enjoyed the report you received on tire life. We apologize for the amount of time the service took. We aim to be as thorough as possible while offering quality service. We hope to serve you more efficiently in the future at Mercedes-Benz of Des Moines!

March 03, 2024

Nathan Carr has always taken good care of service needs for my vehicles. Never had any issues with the service dept More

by Linesh Sheth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2024 -

Mercedes-Benz of Des Moines responded

Hi Linesh! It's great to know that Nathan and our service department at Mercedes-Benz of Des Moines have consistently met your needs. We appreciate the positive feedback. Drive safe and come again soon!

February 18, 2024

Car was serviced very quickly and returned extremely clean. Washed and vacuumed. Got ride both ways More

by cmcovert0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that your car was serviced quickly and it was washed and vacuumed. We hope to see you again at Mercedes-Benz of Des Moines for more awesome service!

February 16, 2024

Compared to the other dealership I interact with, MB of Des Moines is in a different league! More

by SStewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a great experience at Mercedes-Benz of Des Moines. We hope to see you again soon. Drive safe until next time!

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