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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
262 Reviews

262 Reviews of Mercedes-Benz of Des Moines - Service Center

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August 28, 2024

Great service always. Ben Knutson always takes care of all my service needs. I especially appreciate the excellent communication all the way along the service visit. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Caswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2024 -

Mercedes-Benz of Des Moines responded

Hi Bill! We're delighted to hear that Ben and the team at Mercedes-Benz of Des Moines provided excellent service and communication. Thanks for sharing your experience and come again soon!

August 27, 2024

Excellent service professional, Ben has helped us each time we’ve needed something. Couldn’t be happier. More

by dmrl135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that Ben and the team at Mercedes-Benz of Des Moines provided excellent service. Thanks for sharing your positive experience and come again soon!

August 26, 2024

Service seems to have improved from a couple of years ago. Service team much more attentive and provided follow ups. More

by omegafan73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to hear that our service team at Mercedes-Benz of Des Moines has made a positive impression with their attentiveness and follow-ups. Thank you for noticing the improvements and we look forward to seeing you again soon!

August 16, 2024

Nathan is the most honest, knowledgeable, conscientious service advisor that I have known. He is a big reason for why I keep buying MB vehicles. More

by posborn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for your kind words! We're delighted to hear that Nathan's exceptional service keeps you coming back to Mercedes-Benz of Des Moines. We appreciate your loyalty and look forward to serving you again!

August 14, 2024

Quick service. In and out within the same day. Staff very friendly and professional. Glad I bought my vehicle from this dealership. More

by Collier.corey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for sharing your experience! We're delighted to hear that our team at Mercedes-Benz of Des Moines provided quick and professional service. Enjoy your new vehicle and come again soon!

July 28, 2024

I appreciate the Customer service, timely repair service, and the valet service provided when your car is being serviced.. More

by mlchapman48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear you appreciated the customer service and valet experience at Mercedes-Benz of Des Moines. Thanks for sharing your positive feedback and come again soon!

July 27, 2024

Ben was friendly, efficient, and kept me informed of progress; mechanics 1st rate; friendly drivers too. More

by joseph.schneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 30, 2024 -

Mercedes-Benz of Des Moines responded

Joseph, thanks for highlighting Ben and our team at Mercedes-Benz of Des Moines! We're glad to hear you had a positive experience with us. Come again!

July 20, 2024

They where very friendly,explained everything,work was done on timely manner.and Ben was very nice and helpfull.I wi)l be telling everyone good things about them. More

by cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for the kind words! We're glad to hear that Ben and our team at Mercedes-Benz of Des Moines provided a friendly and efficient experience. We appreciate your support and look forward to serving you again!

July 19, 2024

Ben was very helpful and fast with his communication he was able to help me get my issues figured out. Thanks Ben for your help More

by benjamintalarico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're glad to hear Ben provided such helpful and efficient service at Mercedes-Benz of Des Moines. Thanks for sharing your positive experience and come again soon!

July 17, 2024

The customer representative Nathan Karr is an excellent representative a professional … very knowledgeable and knows how to please the customer … He has been my representative several times before, and I w More

by Russell Bettis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 17, 2024 -

Russell Bettis responded

Nathan Karr is an excellent customer service representative. He is knowledgeable friendly and takes care of all of your needs. He has been My customer service representative in the past and he will continue to be in the future.

Jul 17, 2024 -

Russell Bettis responded

Nathan Karr is the best customer service representative. I have ever encountered.

Jul 18, 2024 -

Mercedes-Benz of Des Moines responded

Hello Russell! Thanks for letting us know that you had a great experience with Nathan and our team at Mercedes-Benz of Des Moines. We look forward to seeing you again soon!

Jul 19, 2024 -

Russell Bettis responded

What more can I say except that Nathan Karr is the best customer service representative at Mercedes-Benz Des Moines

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