Mercedes-Benz of Des Moines - Service Center

Replaced the wood cover for the ashtray It took a while to get the right part in but it's done and looks good. Larry in parts was particularly helpful as was Chad. I appreciate both of the It took a while to get the right part in but it's done and looks good. Larry in parts was particularly helpful as was Chad. I appreciate both of them. More

"A" Service No problems--well done. Staff was friendly. Work started and was completed on time. The showroom was clean and two or three different sales team membe No problems--well done. Staff was friendly. Work started and was completed on time. The showroom was clean and two or three different sales team members approached me, while I was waiting for my vehicle, to make sure my needs were being met. As always it was a pleasant experience. More

Regular scheduled service and new tires I received excellent service from the service rep - Rob Green. I was in a bind and just stopped by mid morning because I had a tire going flat. Since I received excellent service from the service rep - Rob Green. I was in a bind and just stopped by mid morning because I had a tire going flat. Since my scheduled service was only 5 days away, I asked if I could also get that arranged. The service center was very busy, but Rob shuffled around a few things and was able to get me taken care of. He also offered a loner car, but I opted for a driver to take me to my office. Rob had him there in 2-3 minutes and made sure he picked me up later that day when my car was ready. Great service. More

Service Review by James M. Brockway The service managers and technicians have consistently done an outstanding job servicing our 2007 Mercedes Benz E550. They show their customers courte The service managers and technicians have consistently done an outstanding job servicing our 2007 Mercedes Benz E550. They show their customers courtesy, complete the job needed in a timely manner, and carefully explain all procedures. They also will make good suggestions regarding future service requirements. More

Service appointment Experience was excellent. Friendly greeting, knowledgable personnel, clean facility. I always appreciate the fact the service department washes my c Experience was excellent. Friendly greeting, knowledgable personnel, clean facility. I always appreciate the fact the service department washes my car before returning it to me. More

Where is the competition???? Since Lithia took over European Motorcars I have a feeling that things went a bit backwards. From very beginning they acted as "the only dealer in tow Since Lithia took over European Motorcars I have a feeling that things went a bit backwards. From very beginning they acted as "the only dealer in town" and as there is no other MB dealer in town I guess they can afford it. The service (shop) is still excellent, but everything else is falling a bit short. AMG Fan. More

Fantastic service and convenience...no matter what you drive I can't say enough good things about this service center. I don't own a Mercedes or BMW, but these guys treat me just the same. I'm almost embarrassed I can't say enough good things about this service center. I don't own a Mercedes or BMW, but these guys treat me just the same. I'm almost embarrassed to drag in my old 2007 Chrysler minvan when there are all of these expensive luxury cars around, but Scott Long, Brian Selby and the others treat me like I coasted in with a $160,000 Mercedes. I've presented their technicians with some pretty tough tasks, but they always get it worked out and I always leave happy. More

Quality service in a professional manner. Dropped car off with battery and window problems. Was repaired in a prompt manner and was called when ready. In and out with No Hassle service. Will r Dropped car off with battery and window problems. Was repaired in a prompt manner and was called when ready. In and out with No Hassle service. Will recommend them to all. More

Personal Service I was very pleased with the service Andy Pelham provided during my servcie visit. I also had an unexpected follolw up...flat tire. Handled well. I was very pleased with the service Andy Pelham provided during my servcie visit. I also had an unexpected follolw up...flat tire. Handled well. More

I own a 2012 Mercedes that was due for service B. I took it to MB of Des Moines and used their shuttle. They were over an hour late picking me up even after numerous calls and assurances that the shuttle wa it to MB of Des Moines and used their shuttle. They were over an hour late picking me up even after numerous calls and assurances that the shuttle was on its way. After complaining I was told I would get a complementary detail service. That was 3 months ago, I've called numerous times and always get the run around. I would advise anyone to drive to Omaha or Kansas City or anywhere else other than this dealership. More