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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
262 Reviews

262 Reviews of Mercedes-Benz of Des Moines - Service Center

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May 10, 2016

Very professional Dennis was great. I had previous experience with him and am glad to see he is back at European Motors. He is a real professional More

by mer edes 2345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dennis service advisor
May 01, 2016

Sunroof service Chad was excellent in promptly scheduling and resolving the issue with my sunroof. It was a rainy day and Chad accommodated to get my ML350 in quickl More

by Dd33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad - Service
April 29, 2016

Excellent service support Mercedes of Des Moines has always provided consultative sales support when I buy a vehicle and excellent service for the life of the vehicle. I highly More

by CMgreatcarlover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
April 24, 2016

Service A ML350 We had regular service A on our 2014 ML350. Srevice was done in a timely and professional manor .We have had our other vehicles serviced here previous More

by marcyalbrecht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Jansma
April 19, 2016

Wonderful Detailing After a long road trip our new Porsche was in desperate need of cleaning. The team did a phenomenal job; even the small areas on the wheels were cle More

by hinanoguy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i do not recall
April 17, 2016

Have seen some positive change in the last six months! I was not totally satisfied last year but last six months I've seen some changes happening which I think are positive! Hopefully the positive show con More

by Red_Merc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
April 08, 2016

in the shop towed to shop after breaking down, so far they say I need new engine. without further investigation. handicap vehicle for my son, not happy yet More

by redcajundj
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
brian
Apr 08, 2016 -

redcajundj responded

My son is handicap and this is our transportation for him. That MB sprinter is my retirement money. I have no way to transport our son now to church, games, our house, to his cousins wedding out of state. I see they have a lot of charities they support, even gave a brand new MB sprinter 3500 to a dog rescue, which I was going to do on the side with my friend who rescues dogs. They can give a brand new sprinter to a dog rescue, but can not rescue a human in need. They are trying to say it was the last oil change about 10,000 miles ago and we have had it inspected and all has been good. We have not had problems with any lights coming on to indicate a leak or about to blow the gasket and shoot the dip stick out. They are going on what they saw from oil filter and that is it. I am not happy that they will not put this under our drive train warranty and replace the engine. I give their friendliness a 4 star, because they were friendly, my experience a 3 but now I want to say it is not good, because they are trying to put the blame on us. how can you be a sponsor to so many good organizations and not want to help out someone in need.

March 31, 2016

recall and alignment i had a recall and my car was shaking a lot, i thought it might be because of the tires and needed alignment. the service advisor said that an alignm More

by schak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
i dont remember
March 31, 2016

Drop-in service. Just dropped by on a Saturday morning to have a headlight replaced and the team there were able to get us in and out in less than 20 minutes without h More

by GJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Did not get a name.
March 24, 2016

Fantastic Great work and accomodation, from start to finish. I was very pleased with the professionalism, knowledge, the way my vehicle was handled. Will come a More

by Josh Terrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
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