Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Des Moines - Service Center
Urbandale, IA
262 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
262 Reviews of Mercedes-Benz of Des Moines - Service Center
Sort by
March 16, 2023
Great Job ! Professional, courteous, positive, timely, correct, Well Done ! I appreciate everything ! See you again ! Professional, courteous, positive, timely, correct, Well Done ! I appreciate everything ! See you again ! More
by Frahm1
Employees Worked With
March 14, 2023
Great service. Makes it easy for me to drop the car off , get the regular maintenance and updates completed, and pickup at the end of the day. Makes it easy for me to drop the car off , get the regular maintenance and updates completed, and pickup at the end of the day. More
by Hawk
Employees Worked With
Brad
March 13, 2023
Mercedes Benz of Des Moines provides world class service. They are timely and professional. This location is a fantastic representative of the brand. They are timely and professional. This location is a fantastic representative of the brand. More
by Robertstomp
Employees Worked With
Brad Ashby
March 03, 2023
I would recommend Brad (Service Advisor) to anyone needing their vehicle serviced. He gets me scheduled in a timely manner, communicates what is being done at my service appt and is quick to let me kn needing their vehicle serviced. He gets me scheduled in a timely manner, communicates what is being done at my service appt and is quick to let me know when my vehicle is complete and ready for pickup. More
by Michaela Robinson
Employees Worked With
Brad Ashby
July 16, 2019
We were up a creek Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this d Were traveling from Kansas City to Michigan and our S550 started shaking and vibrating so bad we had to exit in west Des Moines and be towed to this dealership. But it was Sunday, so we got a room and contacted them first thing the next morning. Brad took excellent care of us. Checked out our car, got it fixed and lent us a loaner so we could check out of the hotel and not pay a late charge. Very nice group of service people to work with, even helped us transfer all our “stuff “ to our car. Definitely recommend!!! More
by blackdog
Employees Worked With
Brad and another young man whose name I didn’t get
November 08, 2018
Very Helpful !!!! I purchased a used 2017 Mercedes GLC 300 from a Ford dealer who got it as a trade in. The sales people at Ford didn't know how to operate many of the I purchased a used 2017 Mercedes GLC 300 from a Ford dealer who got it as a trade in. The sales people at Ford didn't know how to operate many of the features since it's not their brand. I stopped into Mercedes of Des Moines where I was helped by Johnny Villotti. Even though I didn't purchase the car thorough their dealership he took the time to go over all the bells and whistles with me. He was very professional and extremely helpful as I've had the car almost two months and thanks to Johnny, I now know how everything operates and finally have my remote start hooked up. Thanks Johnny, and the next Mercedes I buy, I''ll buy from you and Mercedes of Des Moines! More
by repete25
Employees Worked With
Sales- Johnny Villotti, Service Brad Ashby, Technician Greg Andrew
August 16, 2017
Mercedes of Des Moines My wife and I have purchased a number of used and new cars from Mercedes of Des Moines. The entire staff is always very helpful and go out of there wa My wife and I have purchased a number of used and new cars from Mercedes of Des Moines. The entire staff is always very helpful and go out of there way to make sure that we are taken care of. Phil Jansma works very hard to make sure that the service work being done is explained before the work is performed. More
by milacaboy
Employees Worked With
Jonathan Ewing
August 12, 2017
professional, reliable, efficient and proficient. very knowledgable and helpful service manager. very communicative and informative. I have said everything there is to say. Brevity is the essence o very knowledgable and helpful service manager. very communicative and informative. I have said everything there is to say. Brevity is the essence of genius!!!! THANKS! More
by BUCHI UKABIALA
Employees Worked With
Phil Jansma
July 30, 2017
I received the usual exceptional service. Two recall notices were completed. While waiting, I made use of the new coffee maker, visited with my salesman Jonathan, and caught up on the new mode Two recall notices were completed. While waiting, I made use of the new coffee maker, visited with my salesman Jonathan, and caught up on the new models on the showroom floor. I was then on my way in short order with a just washed GLE300d. More
by farmface
Employees Worked With
Dennis Christie is my usual service adviser, I am glad that is back on the job.
July 04, 2017
Mercedes Benz continues to earn my business . They are a great dealership. I really feel like they are interested in me and I trust them with my car. The Service manager and all the advisors ar . They are a great dealership. I really feel like they are interested in me and I trust them with my car. The Service manager and all the advisors are top notch. I've never felt like they would ever recommend anything my car didn't really need. More
by E350
Employees Worked With
Dennis Christie, Ryan Parmerlee Service Manager
