Back

Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
262 Reviews

262 Reviews of Mercedes-Benz of Des Moines - Service Center

Sort by
April 15, 2023

I’ve been at this dealership since 1976. The owner has had some ups & downs. The last 20 plus years has been good. The service department is excellent. More

by rgdavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gudenkauf, Robin Mcquerry
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for your years of support. Should you need anything else, please let us know. Have a wonderful day!

April 13, 2023

All work finished as planned! ! Nathan Karr always does Rock star job!! No better words More

by mmadisonwdm
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines! Should you need anything else, please let us know

April 13, 2023

Always check everything. If they find an issue they call and fix it. On time. Pick up and delivery. Friendly nice advisors. More

by jdavison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the positive review! Come see us again soon!

April 10, 2023

Very nice. Ver efficient. Very good work. Reasonable prices for all work done. Brad is a great service advisor!!!!!! More

by john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Ashby
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for choosing Mercedes-Benz of Des Moines! We will be sure to pass along your kind words to Brad. Come see us again soon!

April 08, 2023

The service department and staff at Mercedes-Benz of Des Moines is the best in town and it is not even close. They go over and above to make sure their customers are happy and do not force extra services on More

by Rickert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for this wonderful review! It was a pleasure assisting you. Come see us again soon!

March 31, 2023

Brad’s knowledge makes me feel confident that everything is being repaired or serviced correctly. Great service! More

by johnschneller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Collignon, Edoardo Collinet, Cameron Denucce, Joseph Gudenkauf, Robin Mcquerry, S Van
Apr 03, 2023 -

Mercedes-Benz of Des Moines responded

John, thank you for choosing Mercedes-Benz Sprinter of Des Moines! We will be sure to pass along your kind words to Brad. Come see us again soon!

March 30, 2023

Good communication on inspection on my Mercedes and what repairs needed on future visits to dealership More

by Raider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the review! We appreciate your support. Should you ever need anything, please reach out to the Mercedes-Benz of Des Moines team.

March 29, 2023

U guys are the best I really don't like to go to any others we've had to use other mercades on our road trips they just don't measure up the work on my van is as well done and I have to argue to get thi More

by Debra Pratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gudenkauf, Robin Mcquerry
Apr 03, 2023 -

Mercedes-Benz of Des Moines responded

Debra, thank you for the wonderful review. We are thrilled that you enjoyed your visit to Mercedes-Benz of Des Moines. Should you need anything else, please let us know. Have a great day!

March 26, 2023

Great customer service and service center. Highly recommend! They were willing to go the extra mile to find the problem. More

by nehgal83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Gudenkauf
Mar 27, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz of Des Moines! We are happy to have earned your recommendation. Should you ever need anything else, please let us know.

March 17, 2023

I had excellent service. My service manager was beyond excellent! A loaner was provided. The length of time was very good. More

by palmer_jerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! Thank you for choosing Mercedes-Benz Sprinter of Des Moines. It was a pleasure assisting you. We are happy to see that you enjoyed the loaner vehicle. Come see us again soon!

...
20
...