Mercedes-Benz of Des Moines - Service Center

Nathan Karr, the service adviser, gives exceptional service; he explains the process, answers my questions, is very detailed in his explanation, is patient, displays high integrity, - goes above and be service; he explains the process, answers my questions, is very detailed in his explanation, is patient, displays high integrity, - goes above and beyond to provide quality service to uphold the name of Mercedes. Thank you for the opportunity to provide a favorable recommendation of Nathan. More

The service department was friendly, prompt and thorough. We dealt with Nathan and he was knowledgeable and professional in every way. We dealt with Nathan and he was knowledgeable and professional in every way. More

Service appointment was easy to schedule and team was there when the doors opened to check us in and plan the service. The team member answered our questions and was very helpful. Approval was requested there when the doors opened to check us in and plan the service. The team member answered our questions and was very helpful. Approval was requested for the service work and when it was completed we were notified the car was ready for pickup. The process and service went well. We feel we can stop in any time with questions. More

Great service at this dealership. They make it easy to continue to do service with them time after time. Staff is very friendly! They make it easy to continue to do service with them time after time. Staff is very friendly! More

Very helpful and service oriented. Communication during the process was excellent. When I received my car back it was clean. Communication during the process was excellent. When I received my car back it was clean. More

Had my A service done and car detailed on the same day. My 10 year old vehicle looks and runs great! My 10 year old vehicle looks and runs great! More

Professional and efficient. price as agreed. Telephone information provided during service. Service advisor was knowledgeable and pleasant. Loaner car provided as promised but l price as agreed. Telephone information provided during service. Service advisor was knowledgeable and pleasant. Loaner car provided as promised but lacked navigation software. More

Wonderful service right on time, they treated me well and I will be coming back I will be coming back More

My service advisor Brad was excellent to work with. Provided me a a complete explanation on what was to be done with my vehicle. The car was washed and vacuumed and ready to go when arrived. All around Provided me a a complete explanation on what was to be done with my vehicle. The car was washed and vacuumed and ready to go when arrived. All around pleasant experience More

At least half the reason we trade in Des Moines is Brad Ashbys service department! It’s always excellent service!! Ashbys service department! It’s always excellent service!! More