Back

Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
262 Reviews

262 Reviews of Mercedes-Benz of Des Moines - Service Center

Sort by
August 18, 2023

Clean, busy, responsive and worthy of one’s business. Now for the other words this is 15 More

by wahls45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Mercedes-Benz of Des Moines responded

Hello! Thank you for leaving the Mercedes-Benz Sprinter of Des Moines team with your five-star review. We hope to serve you again in the future.

August 16, 2023

They always have my best interests in mind. Never try to take advantage and are on time. More

by Johngburns
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Johngburns responded

Very good service department.

Aug 16, 2023 -

Johngburns responded

Very good service department.

August 16, 2023

Brad in Consumer service is always pleasant and goes out of his way to accommodate us. More

by Mjking
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines. Brad will be thrilled to see that you enjoyed your visit. Should you ever need anything else, please let us know. Have a great day!

August 15, 2023

Great customer service, the only bad thing is that they are taking too long to make An appointment 2 or 3 weeks is crazy it has never take so long before to make a regular service to my vehicle More

by brenda_montelongo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Mercedes-Benz of Des Moines responded

Brenda, thank you for your feedback. We value your support and will always work hard to earn your trust. We will continue to improve moving forward. Should you ever need anything, please give us a call.

August 15, 2023

Consistently outstanding service with people that I trust. Thanks for the last forty years of the best care. More

by williamsalow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Mercedes-Benz of Des Moines responded

Hello William! Thank you for taking the time to review your visit to Mercedes-Benz Sprinter of Des Moines. We appreciate your long-time support and look forward to providing excellent care for years to come!

August 11, 2023

i bought 2 Mercedes from this Dealership, iam very happy with my 2 cars . Service is outstanding Loaners Cars is best you Always drive a new cars every time. i would Love to buy it Again at this Dealership! More

by tamphuqoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines. It was a pleasure assisting you with your purchases. We look forward to serving you again in the future.

August 11, 2023

Competent and friendly service manager explained services. Work was completed as explained. I was a little surprised that it took about 2 hours for a routine oil change but the waiting area was plea More

by bbengtson
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

bbengtson responded

Thanks

August 10, 2023

I dealt with pleasant employees who were helpful, knowledgeable, and friendly. Johnny did a great job. He was very personable and professional. More

by tgh1923
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny
Aug 11, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for the review! We will be sure to pass along your kudos to the Mercedes-Benz Sprinter of Des Moines team. Come see us again soon!

August 10, 2023

friendly and professional staff. clean environment, affordable financially, situated in a central place reachable by every body. More

by peterkosgey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines! It was a pleasure assisting you with your automotive needs. We hope to serve you again soon!

August 08, 2023

Staff are professional and easy to work with. They didn’t try to sale me on something I didn’t need. Loaner car is always an option I use. More

by Mistyangrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Mercedes-Benz of Des Moines responded

Misty, thank you for your support of Mercedes-Benz Sprinter of Des Moines. Our team truly appreciates your review and recommendation. Should you need anything else, please let us know.

...
14
...