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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
262 Reviews

262 Reviews of Mercedes-Benz of Des Moines - Service Center

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October 15, 2023

Ben is Awesome! Any client would be lucky to have him as their service tech!! More

by jack.carra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2023 -

jack.carra responded

Ben is Awesome! Any client would be lucky to have him as a service tech!

October 15, 2023

Great communication. Very focused on the details. Friendly courteous staff. Vehicle was like new when I picked it up! More

by rwc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 12, 2023

Brad provided excellent customer service. Service was completed timely. I will use Mercedes as f Des Moines again More

by rheaannfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 06, 2023

Mercedes has the very best service department. Always take care of both myself and daughter We both have Mercedes. We know most of the people there and they are all awesome people Recently m More

by Doreen.blunck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Midhat Efendic
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

Great staff. Great service. I know that when I pick up my vehicle Nathan has reviewed all items that need to be done for the scheduled routine service. Each staff More

by J.m.ross15
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

The dealershipis very clean has great coffee and a beautiful car I would really like to trade my car for!!! More

by ckwinn1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emir Abidovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2023

The service department is 90% of the reason we trade there. Excellent every time! We have purchased 3 new cars there!! More

by Debra O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2023

We had an issue while on a short vacation, we live in Michigan. On a Saturday Brad was able to get us in and the car was finished on Monday. More

by Richard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
4.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for allowing our team to assist you on vacation, Richard. We hope that you are able to enjoy the rest of your time out here. Safe travels!

September 24, 2023

Super customer service! Nathan is very personable and takes time with customers. Great car care. More

by faeericksonramsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2023 -

Mercedes-Benz of Des Moines responded

Hello there! We are thrilled to see that Nathan provided excellent support. Should you need anything else, please let us know.

September 21, 2023

Brad the service tech is the ! Enjoy doing business with him, he's is always concerned and always,always takes care of us! Thank you Brad! More

by olamont57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2023 -

Mercedes-Benz of Des Moines responded

Thank you for choosing Mercedes-Benz Sprinter of Des Moines! Come visit our team again soon!

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