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Mercedes-Benz of Des Moines - Service Center

Urbandale, IA

4.9
262 Reviews

262 Reviews of Mercedes-Benz of Des Moines - Service Center

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November 11, 2024

Quick and trusted service. Wait time is in a clean comfortable space with drinks and snacks available. Have always been treated well. Professionals! More

by tassyjo77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Mercedes-Benz of Des Moines responded

Thank you for sharing your experience with us at Mercedes-Benz of Des Moines! We're glad to hear that our quick and trusted service, along with the comfortable waiting area, met your expectations. We appreciate your support and look forward to serving you again in the future!

October 29, 2024

Excellent service from start to finish! I appreciate how they keep you informed on each phase of your repair! More

by Art R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 29, 2024 -

Mercedes-Benz of Des Moines responded

Hello! We're delighted to hear that you appreciated the excellent service and communication throughout your repair at Mercedes-Benz of Des Moines. Thank you for sharing your experience with us. Come again soon!

October 22, 2024

I always appreciate the personalized service I receive from Nathan. Quick, efficient, knowledgeable and a true pleasure to work with. More

by Mark171562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Mercedes-Benz of Des Moines responded

Hi Mark, it's wonderful to hear that Nathan provided you with such excellent service during your visit here at Mercedes-Benz of Des Moines. Thank you for sharing your experience, and we look forward to serving you again!

October 21, 2024

Respectful, kind, willing to listen and work with my constrains. I was able to ger the mostconveniemt car for my means and needs. More

by srcianzio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gladney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brahim Bouhaik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Mercedes-Benz of Des Moines responded

Thank you for sharing your experience with us at Mercedes-Benz of Des Moines! We're happy to hear that our team was respectful and accommodating in helping you find the perfect car. Let us know if we can help with anything in the future. Until then, enjoy your new ride!

October 20, 2024

I find the service rep to be very knowledgeable and helpful . I always ask for him! More

by Cahiatt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2024 -

Mercedes-Benz of Des Moines responded

Thank you, for the wonderful 5-star review! It's great to hear that you always receive knowledgeable and helpful service at Mercedes-Benz of Des Moines. Having a service rep you can trust and rely on makes all the difference!

October 16, 2024

Brad was courteous, friendly and efficient . He answered my calls and I did not hate any cash on me otherwise I would have tipped him . More

by Mel Gomez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2024 -

Mercedes-Benz of Des Moines responded

Hello Mel! We're delighted to hear that Brad provided you with courteous and efficient service at Mercedes-Benz of Des Moines. Your feedback is greatly appreciated and we hope to see you again soon!

October 13, 2024

I was driving cross country and my "check brake pad wear" warning appeared on the dash of my Mercedes GL 350 BlueTec. I arrived at the dealer service center first thing in the morning at 7:30am. I was expec More

by considine.timothy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Knudson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Parmerlee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Mercedes-Benz of Des Moines responded

We're delighted to hear that our team at Mercedes-Benz of Des Moines was able to get you back on the road so quickly! Thank you for sharing your experience, and safe travels ahead with your GL 350 BlueTec!

October 11, 2024

Scheduled maintenance was performed in a timely and professional manner. My intent is to always have service performed to maintain the longevity of this vehicle More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Karr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Mercedes-Benz of Des Moines responded

Hi Mike, we're glad to hear that your scheduled maintenance went smoothly at Mercedes-Benz of Des Moines. Thank you for trusting us with the care of your vehicle. See you next time!

October 08, 2024

Brad Ashby is the absolute friendliest and most helpful Mercedes Service Advisor on the planet! More

by S johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 08, 2024 -

Mercedes-Benz of Des Moines responded

Hello! Thanks for letting us know that you had a great experience with Brad at Mercedes-Benz of Des Moines. Come again soon!

October 05, 2024

Love this dealer we have three Mercedes and will never drive anything else! Everyone knows us when we call or come in Thank you More

by Kitso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Ashby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Mercedes-Benz of Des Moines responded

Hi Kitso! Thank you for your loyalty and kind words! We're delighted to hear that you're enjoying your experience with us at Mercedes-Benz of Des Moines. We look forward to serving you again in the future!

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