Mercedes-Benz of Denver - Service Center

The New Corporate Ownership has ruined the dealership I have serviced my Mercedes at Murray Motors and Mercedes of Denver for nine years. I have bought eight cars from the dealership for my family over I have serviced my Mercedes at Murray Motors and Mercedes of Denver for nine years. I have bought eight cars from the dealership for my family over this period but the love affair has ended. My 2011 ML was brought in for a routine service and I was quoted about $400. My usual service rep had a family emergency and the service rep billed me $750 +. I wrote an email to the new GM to look into this. After four weeks with no reply I resent the email and added that I assume the new corporate enity that bought the dealership has no desire to keep its old customers. Since there has been no reply I have moved on to a new Mercedes dealership as I will not deal with a Chevy dealership that pretends to be a Mercedes dealership.I expect to see baloons on their cars the next time a drive by Mercedes of Denver. More

They have excellent and flexible appointment system, they listen, helpful, totally great place for sales and service. Sorry I lost the review email for Moses before sending it. Please remail me. Thanks MB De listen, helpful, totally great place for sales and service. Sorry I lost the review email for Moses before sending it. Please remail me. Thanks MB Denver More

I had contacted the Parts Dept at MB of Denver in order to have a new battery put aside so my girlfriend could pick it up due to me being out in Afghanistan. Chris had taken my call and off the bat he had to have a new battery put aside so my girlfriend could pick it up due to me being out in Afghanistan. Chris had taken my call and off the bat he had picked up the call sounding disgruntled. After telling him what my situation was and if he could leave a battery on the side to be picked up, he continued to be irate and stated sternly "listen, if you would listen to me, I am trying to help you" and then continued to say that I should have just called roadside assistance. I then politely continued to listen with the occasional "yes" to answer some random questions that had nothing to do with picking up a battery. At the end of his rant, I asked if he could just have a battery placed aside and he answered that he would (without asking for any information) and hung up. More

My mercedes was involved in a hit and run after I had just purchased a new grill and wheels which your service dept. installed. They took very good care of my vehicle. In fact we left on a cruise and lef just purchased a new grill and wheels which your service dept. installed. They took very good care of my vehicle. In fact we left on a cruise and left the car in thier care when we returned every thing had been professionally takken care of . Emails were consistant. I always knew what state the mercedes was in and experienced no anxiety what so ever. Thank you for your exellent service. More

I took my car in for an airbag light. Jacob told me it would cost $750 to replace a wiring harness for the airbag. He sent me away without airbags because we didn't have the money to fix it at that moment would cost $750 to replace a wiring harness for the airbag. He sent me away without airbags because we didn't have the money to fix it at that moment. My husband googled the issue and found out that this wiring harness is too short from the factory and that Mercedes Benz was covering the repair through an extended warranty. This dealer risked the lives of my family by merely neglecting to look at the information that the manufacturer provides for them. I had to alert them. I went here with hopes of a positive experience. The only positive I got from it is that I am positive I won't return here for service. More

If there is a friendlier group of pros I'd be shocked. Right down to this survey. No negatives to convey. Jacob was a great standard bearer in his example. Thanks to all! Right down to this survey. No negatives to convey. Jacob was a great standard bearer in his example. Thanks to all! More

Jacob is outstanding. I could write a huge letter but there is now reason. If you want it right and expect to be treated well, see Jacob, you will not be dissapointed. there is now reason. If you want it right and expect to be treated well, see Jacob, you will not be dissapointed. More

Everyone I contacted did a great job. We had a loaner car and contacted us when everything was done. Explained everything. Very pleased. Thank you very much. car and contacted us when everything was done. Explained everything. Very pleased. Thank you very much. More

The body work was excellent. Car looked like new when it was completed. Service advisor kept us up to date on the status of the repair while in process. THANK YOU! was completed. Service advisor kept us up to date on the status of the repair while in process. THANK YOU! More

Everything was fine but it often seems like the hours billed are more than the time the car is in the shop.I assume that is a cost per repair regardless of how long it actually takes a tech. to do it. billed are more than the time the car is in the shop.I assume that is a cost per repair regardless of how long it actually takes a tech. to do it. More