Mercedes-Benz of Denver - Service Center

Bought 3 new Mercedes over 69 years. The last one in 2020 (end of 2019 model year.). Highly recommend extended maintenance. Do recommend; however, Mercedes clarify "Extended Maintenanc The last one in 2020 (end of 2019 model year.). Highly recommend extended maintenance. Do recommend; however, Mercedes clarify "Extended Maintenance" & "Under Warranty" is clear when purchasing new cars & contacts in future? Good job making your Denver General Manager female & doing the right thing. The brand is not only the best product on the market, the Service Center actually does the right thing when a rare mistake is brought to their attention. In an era without honest liability, great to see one product still standing behind rhetoric. Good job indeed. Thank you. More

Called yesterday verifying STILL UNDER WARRANTY & that “B” service was due. Told yes, under warranty, drove 400 miles & told by services rep, under warranty; however, maintenance would be over $1K. Spent “B” service was due. Told yes, under warranty, drove 400 miles & told by services rep, under warranty; however, maintenance would be over $1K. Spent $240 for hotel, after 3 Benz purchased, will shout out loud & clear: what a sleazy thing to do. Bad job indeed! You lost a customer. More

I am really satisfied with my service , my car and my dealership, they have a great customer service and best team. dealership, they have a great customer service and best team. More

The car had about 13K miles. Needed a new rear differential because of a noise it appeared to be making. Making the appointment was easy to do and accommodating. One week to repa Needed a new rear differential because of a noise it appeared to be making. Making the appointment was easy to do and accommodating. One week to repair because of parts, I understand. I'm not sure the issue has been completely resolved and will contact the service dept. to follow up. My service representative, Vanessa Castillo, was very helpful and kept me informed throughout the process. More

From Service to the GM of the place - terrible. I’ve never received such disrespectful treatment from any business in my life. Highly recommend you avoid. I’ve never received such disrespectful treatment from any business in my life. Highly recommend you avoid. More

This dealership is horrible I sent my vehicle to be serviced in June and it wasn't done till July 12th well the day after I picked it up the same tire that they were supposed to fix came flying off and serviced in June and it wasn't done till July 12th well the day after I picked it up the same tire that they were supposed to fix came flying off and hit another car thank God I wasn't driving and thank God the person that was wasn't hurt. I get my vehicle towed to them and they send it to some body shop where someone loses my keys. No one will fess up to who lost them so for about 2 weeks they were looking for the key and one of the service guys is telling me they can't find the key so they can't service my car like he was kind getting at that I need to get another key so they could service my car. They lost the key so they should purchase a new one right? And they did well I was told that the key was delivered and that was 2 weeks ago and I called today and the key is on back order. No one called to let me know this I'm sitting here thinking my car is getting fixed or whatever they are doing and nope it's still sitting there and not even a phone call they have had my car for 2 and a half months. This is ridiculous the service manager Nathan said he'd call me and that was 2 and a half hours ago. Very unprofessional I need my car I'm sure that he is sitting nice a cozy in his car everyday while I'm sitting here waiting for some kind of information about my car. I bet if I was a man and were white this wouldn't be happening to me. But I am a a Hispanic woman and am being treated like I don't matter. I have been getting the run around and there is no communication. I want my car and I'm not paying a penny for any repairs because if they would have fixed it right the first time I would have my vehicle and I wouldn't be writing this review. This is the worst service I have ever had. I can't believe a place that sells such beautiful cars allows their employees to treat people like this. I might not be a rich white lady but I am still a customer that paid for my vehicle to be fixed correctly. And should be treated with the same respect as every other customer that goes into this dealership. I am very disappointed in this place. I'm shocked that Mercedes Benz does business this way! More

The so-called white glove service here is no more. Service at this location has slipped and when you express to the service management, it falls on deaf ears. You built a brand-new building, and tha Service at this location has slipped and when you express to the service management, it falls on deaf ears. You built a brand-new building, and that is when the quality of service diminished. Better off to go and visit a specialty auto repair shop. More

Mercedes Benz of Denver and its staff are HORRIBLE THIEVES. Michael Ruch is a HORRIBLE service director that in no way reoresents the mercedes benz brand standard. Michael Ruch AND his service dept ga THIEVES. Michael Ruch is a HORRIBLE service director that in no way reoresents the mercedes benz brand standard. Michael Ruch AND his service dept gave us an estimate of $300 to change a fuse. That alone is insane PRICE GOUGING and a complete disrespect to a mercedes benz owner. After having the car for 2 days they called to say the car was ...fine/fixed...and the srvc dept just needed to monitor it for 24 hrs before release...2 days later these THIEVES found a ...relay... without a cap. The relay cap is no longer available as a single part..so they replaced the entire relay. The estimate went from $300 to $600+. This is blatant dealership THIEVERY. They took advantage of us to FIILL THEIR POCKETS with no regard to the NON MECHANICAL service they had performed. This is HORRIBLE HORRIBLE service and someone should be PERSECUTED under the law. Michael Ruch should be ASHAMED AND mercedes benz should be EMBARRASSED. This dealership should be AVOIDED AT ALL COST. These are THIEVES and CON MEN masquerading as mechanics and service personnel. Mercedes Benz owners....BEWARE!!! More