Mercedes-Benz of Daytona Beach - Service Center

I've been a customer for years. The service I receive is always above and beyond my expectations, from service appointments to follow-ups to paying the bill. Thank you for taking care of every detail. Thank always above and beyond my expectations, from service appointments to follow-ups to paying the bill. Thank you for taking care of every detail. Thank you for calling back when you say you will. Thank you for the clean, gased up loaner car. Thank you for being professionals in all ways. I also love the new show room. Best wishes. More

Upon arrival, I was greeted warmly by all employees that Upon arrival, I was greeted warmly by all employees that I encountered. My service manager promptly wrote up and initiatd my car's service. Another Upon arrival, I was greeted warmly by all employees that I encountered. My service manager promptly wrote up and initiatd my car's service. Another employee brought me coffee. During my wait, I chatted briefly with three different employees, two of which were involved with the initial purchase of my car. I also, inquired about an iten at the parts store where two employees gave me info about the item and helped me to make a choice. So, as usual, I felt very much at home during my visit. Off side though, let me say that the price for the work was not the worse, but I would have liked to pay less. That however, is not something that I blame Michael for. So, I am rating it GREAT so as not to penalize him for something that he does not control. Finally, I would say that the Mercedes Experience at the Daytona Dealership is first class and more. More

The employees that we dealt with during our service visit were the best. Their response to every question and their readiness to help really made us feel we were part of your family. Thank you Mercedes were the best. Their response to every question and their readiness to help really made us feel we were part of your family. Thank you Mercedes Benz of Daytona! More

Pat is a jewel to work with. He greets me by name and keeps me informed as to the progress of my repair. He really tries to get me in and out of the dealership as quickly as possible. When I called him keeps me informed as to the progress of my repair. He really tries to get me in and out of the dealership as quickly as possible. When I called him and told him about the malfunction script, brakes, that appeared, he told me to immediately get the car in because of his concern for my safety. It is great to know you have people that care. More

We have been doing business with Mercedes-Benz of Daytona Beach for many years and have always had great experiences with everyone at this dealership. We always work with Michael Iafanti whenever we have Beach for many years and have always had great experiences with everyone at this dealership. We always work with Michael Iafanti whenever we have any issues with our Mercedes and he takes care of our issues right away and in a quick manor. More

Tim was accommodating in meeting my schedule, service from the time I dropped car off to loaner to pickup was excellent and effortless. Overall a great experience. from the time I dropped car off to loaner to pickup was excellent and effortless. Overall a great experience. More

As always Michael Iafanti was great I am always happy to work with him. I will always come back to this dealership beacuse of in particular Michael Iafanti and TL Kays and all the other associates work with him. I will always come back to this dealership beacuse of in particular Michael Iafanti and TL Kays and all the other associates More

In my 64 years of living, Tim Aldridge is the most personable, informative,patient,understanding,thorough and highly professional service advisor I know for a fact i have ever encountered in my lifeti personable, informative,patient,understanding,thorough and highly professional service advisor I know for a fact i have ever encountered in my lifetime. He is an outstanding communicator and comprehensive in his review of the problems associated wih my 2004 C-230 Mercedes. He was courteous and very respectful at all times. He promptly advised me on the progress the mechanics were making on my car and when it would be ready for pick-up. I never had to call back once to inquire about what was going on with my car (how the work was progressing). This is the first time in my life I have ever been treated so kindly and attentively by any service advisor at any dealership (including Mercedes) EVER!!!!!!!!!!!!!!!!!!!!. More

We always feel that we are well taken care of for all our needs. We have just purchased our seventh new vehicle there and Mike has serviced them all. our needs. We have just purchased our seventh new vehicle there and Mike has serviced them all. More

I am always a bit resistant to dealing with dealerships. I worry thst cost will be excessive and that they will push for somthing I don't really need. I came in first for a problem with my trunk hatch. Init I worry thst cost will be excessive and that they will push for somthing I don't really need. I came in first for a problem with my trunk hatch. Initially Pat told me that I was looking at about $700. A later phone call from Pat and I was surprised to hear that I needed new tires and a brake job also and it could cost about $4000 or more but he would work with me ao try to cut some of the cost. It did wind up costing about 20% less. When I picked up the car the push button opening devises for the hatch wasn't working. It closed and locked but, in my opinion, was not completely fixed. Pat said that he would take care of it and by the next day it was completely corrected at no additional cost. While Pat is your employee I had the good feeling that he was working for me also, that he "had my back". He made me feel that he had both the condition of the car and the also my safety in his recomendations. It is that kind of customer service that breeds repeat business and referrals. You have an excellant employee in Pat and a positive representitive of your dealership. More