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Mercedes-Benz of Daytona Beach - Service Center

Daytona Beach, FL

4.8
891 Reviews

891 Reviews of Mercedes-Benz of Daytona Beach - Service Center

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September 11, 2024

I purchased the car less than 2 years ago, did not honor any warranty for battery. Was just at the service center one week before!! Also not able to use the star rewards on the day!!! Really upset over the More

by KRISTYKLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Just not happy overall
Sep 13, 2024 -

Mercedes-Benz of Daytona Beach responded

Hello, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (386) 675-4677 to share more details about your visit so we can make things right.

September 11, 2024

Overall fast and efficient service although the checkout and payment process took much longer than it should have More

by tonid1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Iafanti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi, thanks for the four star review. Here at Mercedes-Benz of Daytona Beach we are always striving for excellence and it appears we missed the mark by one star. Is there anything more we could have done to make your experience better and earn that five-star rating?

September 11, 2024

My service experience at Mercedes of Daytona Beach was excellent. Everyone was courteous and professional. More

by LOANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Iafanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi Loanne, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Daytona Beach and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 11, 2024

Mr Infante provides excellent service and coordination for our cars and works to ensure everything is handled successfully and professionally. More

by FRED.TELLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Iafanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Daytona Beach and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

September 10, 2024

Brought vehicle in for B service, tech came out afterwards and went over what was done, and what should be looked at next time. More

by mvsorel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
T.L Kays
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megen Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Mercedes-Benz of Daytona Beach responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 08, 2024

First visit to the service center. They were awesome! 👍🏻 Staff is knowledgeable and finished service B on time. Plus, the service inspection didn’t find any other repair issues. The More

by ed.peebles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Iafanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi, thank you so much for your feedback about Mercedes-Benz of Daytona Beach! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

September 08, 2024

Great service Joe Drewes is really great Great service Joe DrewGreat service Joe Drewes is really greates is really great More

by LGLGLG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Drewes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi, thanks for highlighting some of our staff who helped make this a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

September 08, 2024

E320CDI was brought in 8/27. Water pump replacement , battery replacement and A/C tune up needed to be done. We got it delivered back on 9/5 showing a restraint system warning t More

by Bob Zolczer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Iafanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi Bob, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to turn your experience around. Please reach out to us at (386) 675-4677 at your earliest convenience to discuss how we can turn this experience into a positive one.

September 08, 2024

Prompt, efficient, courteous and meticulous with customer orientation at the center of it's business. More

by danjaved
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Sep 13, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi, thank you so much for your kind words about your experience here at Mercedes-Benz of Daytona Beach. We try every day to satisfy our customers and it’s always nice to know when we succeed.

September 06, 2024

Always taken of cars with honesty and integrity. Friendly and competent staff. Ray, the courtesy driver is a gem. More

by SPOPOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Iafanti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2024 -

Mercedes-Benz of Daytona Beach responded

Hi, thank you so much for your feedback about Mercedes-Benz of Daytona Beach! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit! Take care!

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