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Mercedes-Benz of Daytona Beach
Daytona Beach, FL
1,484 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,484 reviews
July 29, 2021
As always Service depart and Mike Lafanti superb I would never take our Mercedes to any other dealership . Mercedes of Daytona is a great dealership and Service Department is the best. never take our Mercedes to any other dealership . Mercedes of Daytona is a great dealership and Service Department is the best. More
by barbara ann thigpen
July 27, 2021
Personal, trustworthy service advisor, Metry Shallop. He has been servicing my prior C300 for about 3 years and went out of his way to help with its issues. He was instrumental in directing me to the appro has been servicing my prior C300 for about 3 years and went out of his way to help with its issues. He was instrumental in directing me to the appropriate salesperson in purchasing my second C300. More
by dotselzer
July 27, 2021
All was prompt and excellent.Tanner and Joe were very All was prompt and excellent. Tanner and Joe were very helpful with my flat tire. Thank you for getting me back moving on a Friday night. All was prompt and excellent. Tanner and Joe were very helpful with my flat tire. Thank you for getting me back moving on a Friday night. More
by paigeann63
July 22, 2021
To say that we are disappointed with the experience of purchasing our first Mercedes is an understatement! The first time we drove it off the lot after we purchased the vehicle the trouble began. We had a purchasing our first Mercedes is an understatement! The first time we drove it off the lot after we purchased the vehicle the trouble began. We had a high pitched ringing noise in the car when driving over 60 MPH and the back up camera stopped working. We took it back, got a loaner car and after 2 days they said it was the sunroof. They said they calibrated it and the noise was gone. I picked it up and much to my surprise the noise was still there and the back up camera still did not work. Supposedly they did a software update for the camera but it is still not working as of this review (July 22, 2021 and we bought the car July 2, 2021). I took it back, got a loaner car for another 8 days, and was told it was the windshield. So the 8 days of waiting was for a "new" windshield. I went back, picked up car and the windshield was not new. I know this because my SunPass sticker was still on the car. So when I questioned this I was told it was repositioned instead of replaced- so why the 8 day wait? I was also told the back up camera has a recall and there would be an "over the air" software update and it would update on its own while driving it. I asked how long will that take and was told by Joe Drewes it could be a day, a week , a month, 6 months- he didn't know. So I am expected to believe that a SAFETY issue (back up cameras are required on all new cars as a safety requirement) has NO ETA for operation on a 65K dollar brand new car? xxxxxxxx! So I went to the MBUSA website and entered my VIN. I have no recall listed. Next, I called MB North Orlando and made a service appointment. I took the car yesterday, July 21, 2021 and spoke to the service manager to discover that they entered our car VIN also it it has no backup camera recall. He also stated that since it had not been identified as a vehicle needing the software "over the air" update that MB USA would not be pushing that out to the car. He told me we needed to leave the car and they would put it up on the rack and investigate and the technician would examine it. He also stated that MB USA had specific procedures to follow to fix problems like this. Unfortunately yesterday they did not have a loaner car available and I had to go to work. So, I called MB USA customer care and spoke to a specialist. I confirmed the information I was given at MB Orlando North. My vehicle has not been identified as a recall camera therefore I would not be getting an over the air software update. The agent was very helpful and in fact called Joe Drewes for me while I was on hold. When he came back to the phone he told me Joe was not in the dealership and he left a message for him to contact me. He also told me that MB USA would need me to take the car to a MB dealer and the dealer could open up a tech support ticket on the vehicle and the engineers at MB would work with the dealer to get this camera issue resolved. So far the past 20 days I have owned a beautiful brand new 65K Mercedes Benz GLC300. Of that 20 days I have been able to drive it for 10 (50% of the time I have owned it) and it still has issues. I am still optimistic that this car can be fixed and that MB USA will make it right. MB Daytona may have dropped the ball in a HUGE way but I will persist. I will take the car back to MB Orlando North and have them do the work and follow the procedures as outlined by MB USA. I have faith and confidence in MB as a world class auto maker and will stay determined to have the car operate in the manner in which I expected when I bought it. I would also like to note that no one has called me from MB Daytona to see if we need anything and how they can help us resolved the car issues. More
by MNHeredia
July 21, 2021
The best car dealer experience I have had in a long time. The sales and finance teams were awesome and very professional. John Jenkins in sales was great and I highly recommend him. The sales and finance teams were awesome and very professional. John Jenkins in sales was great and I highly recommend him. More
by steven
Employees Worked With
John Jenkins
July 17, 2021
Mike Infanti is the very best. Knowledgeable, helpful, patient, and great people skills. He is the reason I come in for service. I know I am in good hands. patient, and great people skills. He is the reason I come in for service. I know I am in good hands. More
by tfly30
Employees Worked With
July 16, 2021
They talk the talk, but don't walk the walk.Bought a They talk the talk, but don't walk the walk. Bought a used 2015 BMW X6M back in 3/2021. Everything was done over the internet/phone, I live ~1200 They talk the talk, but don't walk the walk. Bought a used 2015 BMW X6M back in 3/2021. Everything was done over the internet/phone, I live ~1200 miles away from the dealership. I figured its a reputable Mercedes dealership, not a "Bob's Cars & Tackle" type of place. Sales guy (DJ/David) was great to talk to (we communicated many times before/during/after work) and seemed very sincere/trusworthy. Lot of verbal promises were made about the great condition of the car and the fact that the car came with 1 month/1000 mile powertrain warranty. If there was a problem I had to show them a shop's invoice and they would take care of it. Car finally arrived at my house (in a one car enclosed transport). Its a beautiful car, interior and exterior. Unfortunately the honeymoon ended a few minutes later. Both batteries were drained, constant error messages on the dash. Both rear air shocks were bad, would not hold air for long, sometimes both inflated after starting the car, sometimes only one did, sometimes neither. Mechanic showed me they were very worn and leaking air badly. Additionally he showed me that one of the oil pan seals was leaking, the pan was covered in dirt and oil. 2 days after car arrived the head unit (that controls all in car audio/navigation/etc) just up and died. I presume due to the bad batteries which I did not have a chance to replace in time (I recharged them until the mechanic could find the two in town). They (eventually) covered the two batteries, which I appreciated, but didn't care about any of the other problems, especially the one thing that should've been applicable to the powertrain warranty they claimed I had; the leaking oil pan seal. Basically ignored every request I made to have that fixed. Also they changed their tune about the 1month/1000 mile warranty to all of a sudden only be applicable if I took the car into their dealership shop (1300 miles away). Now to top it off, apparently the car's valve seals are leaking oil. I have to add a quart of oil every 800 or so miles. There's apparently some smoke coming out of the exhaust (on acceleration, once the engine is fully warmed up), not anything visible in the rear view, but visible to someone standing behind and looking. Not sure at this point whether David just outright lied to me, or whether their mechanics just kicked the tires a bit and called it "in great condition" and lied to David/management, or if the management was the typical corner lot used car sales type of crew that simply didn't care and just wanted to move inventory and collect their bonus. I replaced the batteries, the air shocks, even the head unit (by myself), but the oil pan seal and valve seals are big ticket items that will take serious money and time... Bottom line: Don't buy any car from them over the internet and don't trust anything coming out of their mouths. If you buy from them locally, take it to a reputable independent mechanic to tell you the truth about the car before you hand over a single dollar, otherwise they'll just leave you out to dry. More
by andrzej
Employees Worked With
July 12, 2021
All employees were welcoming and friendly. My salesman, Stephen, went above and beyond to make the process as smooth as possible. I would recommend Mercedes of Daytona Beach to anyone looking to purchase a Stephen, went above and beyond to make the process as smooth as possible. I would recommend Mercedes of Daytona Beach to anyone looking to purchase a vehicle. More
by lswetter
Employees Worked With
Stephen-5 stars
July 10, 2021
Completely satisfied with new purchase. Great customer service. I would gladly repurchase from Daytona Mercedes again and would refer my friends and neighbors to visit them. service. I would gladly repurchase from Daytona Mercedes again and would refer my friends and neighbors to visit them. More
by Rmd2540
Employees Worked With
July 07, 2021
Fast, thorough service Easy in, easy outEveryone was Fast, thorough service Easy in, easy out Everyone was friendly and attentive No pressure environment, even greeted promptly when I pulled up to d Fast, thorough service Easy in, easy out Everyone was friendly and attentive No pressure environment, even greeted promptly when I pulled up to drop my car off More
by Annekoch13
