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Mercedes-Benz of Daytona Beach
Daytona Beach, FL
1,484 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,484 reviews
February 08, 2022
Service was able to order and replace the window switches. The service was excellent and on time. switches. The service was excellent and on time. More
by KoalaSue
Employees Worked With
November 25, 2021
I unfortunately had to leave my car at this dealership over the weekend to get a unexpected service. While i was waiting for a ride resulting in no hope I looked up and realized everyone on the service si over the weekend to get a unexpected service. While i was waiting for a ride resulting in no hope I looked up and realized everyone on the service side had left. No one had check in with me to make sure I was okay after waiting for 2 hours and being the only client in the center. As a young women i cant believed this occurred especially somewhere I am spending my money for quality service. I went over to the showroom side and ask for a complimentary ride and was told the shuttle had left for the day 20 mins prior. Over the course of the weekend Monday comes and it is noon but nobody called me with any updates for my car. I called and was told my service advisor wasn't there for the day and they had no idea what the progress report for me car. Nobody returned for phone calls and I went a day and a half not even knowing if my car was being worked on. I never received a call back from the new service advisor until the following day telling me my call was ready for pickup. The customer service at this place is horrible and made me feel very lonely and stressed. More
by Beautiful Eyes
Employees Worked With
November 03, 2021
Attempted to make an appointment to get my recall of the breaks done on my Mercedes Cargo Van. In addition, replace my right low beam replaced. I was told by the young lady in the dept that anything Sprin breaks done on my Mercedes Cargo Van. In addition, replace my right low beam replaced. I was told by the young lady in the dept that anything Sprinter/ van related having to do with recalls was not going to be looked at until November 16th. Exactly 15 days from the point of my phone call. I was then transferred to Demetre how told me that there were no appointments available until the 16th. After I addressed the issue about my initial conversation, I was told that was incorrect. I then asked if the other girl had lied and he said he was not going to answer but, I can call Jacksonville or Orlando. Both are no where near my location. IN addition I should be able to schedule an appointment where I purchased my vehicle. This is not my first bad experience with this dealer. I will NEVER recommend or purchase a vehicle from this dealer again. In summary, they have appointments available for other vehicles that are not recall work because the money is not in recall work. More
by jhark2011
Employees Worked With
October 22, 2021
Service was great. Mike went over the service invoice so every item was clear. Work was comleted in promised tie frame. every item was clear. Work was comleted in promised tie frame. More
by currt
Employees Worked With
October 04, 2021
Our sales person went beyond to insure we has a timely delivery wanted after hours, very Happy delivery wanted after hours, very Happy More
by steve
October 02, 2021
My car was scheduled to have the cover gasket replaced but at the time of service it had several issues that needed to be addressed. My list ranged from a light that was out, a cupholder that was stuck an but at the time of service it had several issues that needed to be addressed. My list ranged from a light that was out, a cupholder that was stuck and a broken bottom center grille. Nick made sure all my service issues were corrected and even coordinated with the body shop to get the grille replaced. Nick is EXCELLENT!! More
by Ollieandra2100
Employees Worked With
Nick Mathena
October 01, 2021
They always do a great job!! Jew Drews’s in the best service technician I have ever used. service technician I have ever used. More
by jsabpi
Employees Worked With
October 01, 2021
This is my sixth purchase from this dealership. This is a no hassle environment and the purchase of a car is fun again. Great people to work with and great relationships established. From Sales to Service to no hassle environment and the purchase of a car is fun again. Great people to work with and great relationships established. From Sales to Service to Car Wash. these people are the best More
by reslavin
September 30, 2021
Nick is great ! Rest of staff very freindly ..... kept me updated as they were completing the services - everything was on time and no issues after the service updated as they were completing the services - everything was on time and no issues after the service More
by donaddington
Employees Worked With
Nick
