Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
800 Reviews of Mercedes-Benz of Cutler Bay - Service Center
I have become a customer spending a couple grand per quarter keeping two older MBs on the road in top condition. In general, the service work has been good, although they tend to push pretty hard to up quarter keeping two older MBs on the road in top condition. In general, the service work has been good, although they tend to push pretty hard to upsell marginal services. Don't ask these guys to do any favors for you, though, or if you do, prepare to duck as they throw the policy and procedure manual at you. I recently asked them to do a simple FL VIN inspection form while the car was in for $2800 worth of service. Granted, this is form is something that any notary or police officer can perform. I didn't duck, however, and the policy manual came flying across the phone lines and hit me right in the face. I guess spending $2800 on service doesn't make me one of the valuable customers, because they simply refused. What a joke. What a bunch of losers. More
the service and profesionalism of Ruben Abreu and Frank Cordero goes beyond words, they took ownership on my situation and they helped me with everything, my sales representative is Luis Martinez which has Cordero goes beyond words, they took ownership on my situation and they helped me with everything, my sales representative is Luis Martinez which has been the main person and my contact to resolve my car problem. Im very gratefull for this team of profesionals in cutler bay dealer, i would definitely recomend mercedes benz to all the peolple i know for the best services i have ever experience and the best sales representative Mr Luis Martinez, is very pleasant to work with him, he will treat you like family. Thank you very much for all you do. More
Mercedes Benz of Cutler Bay is one step above all other dealers. The facilities are impeccable, the service outstanding and my sales representative Mr. Luis Martinez was first class. You can buy with confi dealers. The facilities are impeccable, the service outstanding and my sales representative Mr. Luis Martinez was first class. You can buy with confidence. It was a pleasure purchasing my car and bringing it here for service. Will highly recommend Mercedes Benz of Cutler Bay. . More
My name is Ruben Santana, and I have been very pleased with the quality of service this dealer has provided to me. I have had the honor to have both Oliver Ortiz and Fernando Lopez working with me, and a with the quality of service this dealer has provided to me. I have had the honor to have both Oliver Ortiz and Fernando Lopez working with me, and as always, they were very attentive and friendly. Their experience, knowledge, and willingness make me want to recommend this dealership to anyone. Their quality of work is impressive. 10 out of 10. More
Outstanding customer service, extremely helpful, patient, curtious, indulgent... Ewer Aguiar has made every vist of mine to MB such a wonderful experience. He is hands down, a fine example of how customers curtious, indulgent... Ewer Aguiar has made every vist of mine to MB such a wonderful experience. He is hands down, a fine example of how customers should be treated. Always polite and helpful when answering questions; keeps me inform as to what will take place during service and future service needed on the car. Great Experience!! More
My service for my Mercedes C300 was excellent. Mr. Jose Castillo is a fine example as to how customers should be treated. He was very polite and helpful when answering questions and keeping one inform as t Castillo is a fine example as to how customers should be treated. He was very polite and helpful when answering questions and keeping one inform as to what will take place and for future services on the car. Great Experience!! Lavonda Brennan(Husband. Jeffrey Smith) More
Every time we take our Mercedes to the Cutler Bay dealership, we have excellent service. David is extremely helpful and efficient. We have reccommended the dealership to other family members and fr dealership, we have excellent service. David is extremely helpful and efficient. We have reccommended the dealership to other family members and friends. The dealership is clean and inviting. Everyone is friendly and open. On one occasion, the part that needed to be replaced was under warranty and a rental car was offered to us. Very positive experience!! More
I contacted Mr. castillo yesterday to inform him of my I contacted Mr. castillo yesterday to inform him of my visit to fix a minor problem on my mercedes. Of course, he was receptive, polite and kind up I contacted Mr. castillo yesterday to inform him of my visit to fix a minor problem on my mercedes. Of course, he was receptive, polite and kind upon my arrival this morning. It's always a pleasant experience with Mr. Castillo and his team. His team is truly an asset to Mercedes-Benz of Cutler Bay. Keep up the good work. More
Excellent service, friendly and punctual. Ramon and the rest of the service department where extremely professional and took care of our car and did everything exactly as promised and when promised. He cal rest of the service department where extremely professional and took care of our car and did everything exactly as promised and when promised. He called us when there was a one day part delay even though it was within the promised time to have the vehicle ready. I would recommend highly. More
Excellent and Friendly Service. Calls client about status of car being worked at...until completion. Work finished on time. Appleton and Ramon did an excellent job. They made me feel important by attending of car being worked at...until completion. Work finished on time. Appleton and Ramon did an excellent job. They made me feel important by attending to my problem right away.They gave me a vehicle to use while fixing my car. I was very satisfied with the service. I really like this dealership (MB of Cutler Bay). More