Mercedes-Benz of Cutler Bay - Service Center

We took our 2008 C300 in for service at 0700 this morning and from the initial contact at the drop off, the service staff was prompt,courteous,professional and friendly. Our service advisor, Ramon Moreno, co and from the initial contact at the drop off, the service staff was prompt,courteous,professional and friendly. Our service advisor, Ramon Moreno, consistently renders the best customer service. Ramon is knowledgeable and efficient, and his attitude and professional demeanor put you at ease in knowing that your car will be serviced right the first time. Deciding to purchase our next vehicle from Mercedes Benz of Cutler Bay will be made easier because of the excellent service. More

I can't say enough about Carlos Fernandez and Robert Damas. The are fantastic. They are aware of the needs of the customer and will go out of their way to accommodate. I have been extremely pleased e Damas. The are fantastic. They are aware of the needs of the customer and will go out of their way to accommodate. I have been extremely pleased each time I have had to use the services. Rosemarie Stanford, Pinecrest More

The employee was very helpful, showed me the prices for the type of service i needed. Called to inform me of any additional issues with my car. Was very helpful and will call him in the future for any oth the type of service i needed. Called to inform me of any additional issues with my car. Was very helpful and will call him in the future for any other service issues with my vehicle More

Delt with Robert Damas - efficient, polite, courteous and followed thru on time frame. Pleasure dealing with Mr. Damas and very satisfied with the service provided. Car was returned after repairs made and followed thru on time frame. Pleasure dealing with Mr. Damas and very satisfied with the service provided. Car was returned after repairs made and car was also washed. More

The individualized personal attention was outstanding, in fact even the employees who you may not deal with are super friendly & courteous. This is rare in general, and in miami, almost non-existant. The ser fact even the employees who you may not deal with are super friendly & courteous. This is rare in general, and in miami, almost non-existant. The service performed on my vehicle was excellent. For these reasons plus, I would recommend this dealership without hesitation! More

I have been doing business with Mercedes Benz Cutler Bay since 2008 and I am totally satisfied with their customer service and repair operation. All of the employees at the dealership are friendly, courteo since 2008 and I am totally satisfied with their customer service and repair operation. All of the employees at the dealership are friendly, courteous and helpful, whether you have requested their assistance or not. When walking through the floor room, without exception, all the employees that I pass speak and give me a beautiful smile. If I have stopped in the showroom/dealership, an employee will approach me, very friendly, and ask if I am being helped or whether I need assistance. I have said repeatedly, that who ever does the employee orientation at Mercedes-Benz does an excellent job because everyone there is always courteous, friendly and helpful. The service writers and mechanics are excellent at their jobs too. When ever I have had a problem requiring a repair, I have been serviced extremely professionally, courteously, and the repair has been made. I have nothing but praise for the professional quality of the Cutler Bay Mercedes Benz operation. Greer Davis Wallace 305.299.7717 More

the service and profesionalism of Ruben Abreu and Frank Cordero goes beyond words, they took ownership on my situation and they helped me with everything, my sales representative is Luis Martinez which has Cordero goes beyond words, they took ownership on my situation and they helped me with everything, my sales representative is Luis Martinez which has been the main person and my contact to resolve my car problem. Im very gratefull for this team of profesionals in cutler bay dealer, i would definitely recomend mercedes benz to all the peolple i know for the best services i have ever experience and the best sales representative Mr Luis Martinez, is very pleasant to work with him, he will treat you like family. Thank you very much for all you do. More

Mercedes Benz of Cutler Bay is one step above all other dealers. The facilities are impeccable, the service outstanding and my sales representative Mr. Luis Martinez was first class. You can buy with confi dealers. The facilities are impeccable, the service outstanding and my sales representative Mr. Luis Martinez was first class. You can buy with confidence. It was a pleasure purchasing my car and bringing it here for service. Will highly recommend Mercedes Benz of Cutler Bay. . More

My name is Ruben Santana, and I have been very pleased with the quality of service this dealer has provided to me. I have had the honor to have both Oliver Ortiz and Fernando Lopez working with me, and a with the quality of service this dealer has provided to me. I have had the honor to have both Oliver Ortiz and Fernando Lopez working with me, and as always, they were very attentive and friendly. Their experience, knowledge, and willingness make me want to recommend this dealership to anyone. Their quality of work is impressive. 10 out of 10. More