Mercedes-Benz of Cutler Bay - Service Center

When we bought our car, They gave as service A for free which they honored we paid $0 zero. Friendly and professional they did an excellent job! which they honored we paid $0 zero. Friendly and professional they did an excellent job! More

The dealership is really clean & bright, all employees are very helpful. The service department is spotless. Living in Key West makes this dealership perfect for me. My concern it that since employees are very helpful. The service department is spotless. Living in Key West makes this dealership perfect for me. My concern it that since Smart was forced on to the Mercedes dealer, I'm not real sure that their techs are up to speed on the Smart car. I love my car because of its size, it's perfect for Key West. But I hate my car because of the service issues that I have had. I won't go into the details but it has been a service nightmare. I realize that Smart is the Red Headed step child of Mercedes but I would have thought they would have done a better job of mechanical design. Thank You Tom Lavender Key West, Florida 305-304-7577 More

Prompt service with friendly employees. Adrian informed me of the costs upfront and pleasantly surprised when I returned for pickup to find eberything exceeded my expecations. me of the costs upfront and pleasantly surprised when I returned for pickup to find eberything exceeded my expecations. More

I have always been very satisfied with the service and staff at Cutler Bay MB! I live in the Keys and their special attention to quick turn around and/or availability of 'loaner cars' has always been esp staff at Cutler Bay MB! I live in the Keys and their special attention to quick turn around and/or availability of 'loaner cars' has always been especially useful. Adrian, the service rep with whom I work, is very attentive and efficient. it's much appreciated whenever it's necessary to be inconvenienced by 'car troubles'!!! More

Thanks you so much Adam for fixing my taili light! Best customer service in town, this guys are the best, quick and efficient, love the showroom I highly recommend this dealer to anyone if you gonna servic customer service in town, this guys are the best, quick and efficient, love the showroom I highly recommend this dealer to anyone if you gonna service your MB or if you gonna buy a new car. Great team :) More

I purchased my new vehicle at this dealer and have serviced it at this dealer since day one, for almost 4 years. The dealer and staff are outstanding and they really care about their customers. Spec serviced it at this dealer since day one, for almost 4 years. The dealer and staff are outstanding and they really care about their customers. Specifically my service advisor, Adam Littman, has been outstanding in all areas, from his responsiveness to my questions, explaining service performed, depth of vehicle knowledge, being detail-oriented, and making sure my vehicle is ready when I need it, After servicing, my vehicle has always been returned to me in immaculate condition. In the many years I have owned and serviced my vehicles at the respective dealerships, this dealer is above all the rest, providing unparalleled customer service. Mercedes-Benz of Cutler Bay, will have my loyalty for many years to come, including purchase of my next Mercedes-Benz. More

The employees go always above and beyond their required duty. I did not stay a minute alone without someone asking me if I needed help or if someone was taking care of me (beside offering free juice, soda, duty. I did not stay a minute alone without someone asking me if I needed help or if someone was taking care of me (beside offering free juice, soda, etc.). I feel that I am appreciated as a customer. Jose Castillo is extremely professional and knwoledgeable about the company and the cars. I came at 0655 to pick up my car I was invited to wait for him in his office and someone started the paperwork. At 0700 Jose Castillo arrives. I was able to get to work on time as planned. It reinforced my feeling that the employees actually respect every one schedule. Besides, kudos to whoever came with the loaner idea. Congratulations to Cutler Bay and especially Jose Castillo. I like the consistency of service and personnel. The customer gets to establish a report with the vendor and this trusting relationship is very important as opposed to random people giving you random information. I will recommend this dealership in a heart beat. More

Zuzell Murguido, Amazing professional.Excellent people Zuzell Murguido, Amazing professional.Excellent people skills. Everything was absolutely clear since the beginning. Knowledgeable. Unlike others she Zuzell Murguido, Amazing professional.Excellent people skills. Everything was absolutely clear since the beginning. Knowledgeable. Unlike others she returns messages almost immediately. She changed the opinion I had about the brand and about the dealer. Although it was a typical overpriced MB repair, Zuzell made me feel comfortable and confident and thanks to her I did not take the vehicle someplace else. She was extremely polite as was everybody else. More

Excellent service! Robert kept me in the loop 100% of the time. Addfitionally, when you get a loner car (as I did), it cuts the anxiety of being without transportation while waiting for your car. Robert Dama time. Addfitionally, when you get a loner car (as I did), it cuts the anxiety of being without transportation while waiting for your car. Robert Damas is very good at what he does... More

Adam Littman and the service team is the reason I keep on coming back to Mercedes-Benz of Cutler Bay. I always get the most efficient and courteous service from the moment I set up my appointment, to the mo coming back to Mercedes-Benz of Cutler Bay. I always get the most efficient and courteous service from the moment I set up my appointment, to the moment they return the car and hand me back my key. My maintenance records are thoroughly reviewed in order to keep my vehicle in the best condition, as recommended by the manufacturer. Adam is very clear on his explanations regarding the procedures that apply, the price estimate and the time when my car should be ready for pick-up. He also keeps me up to date during the maintenance/repair procedure in regards to checking problems and additional repairs that may be needed. I have no complaints since I always get First Class Service. More