Mercedes-Benz of Cutler Bay - Service Center

The first reason why you purchase a Mercedes Benz or an The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a prop The first reason why you purchase a Mercedes Benz or an expensive car period, is because you automatically assume that you are also buying a proper customer service at all times. Sadly that does not happen at your service department. I've purchased 3 Mercedes Benz up until now and every time I have been at your service department I've left very upset and disappointed. At the beginning I thought that maybe I just met that one person at a bad day and gave it several other tries but there was no improvement from anybody. They have acted rudely, disrespectfully, and very patronizing. Honestly it's very sad that a respected company such as Mercedes Benz counts on your service department to keep their customers happy and coming back. Here are some tips. never judge by the appearances, you might be surprised; if you say to a costumer that you'll return his call or notify when the car is ready, please DO so; never act like you are better than your costumers and that you'll always have that job regardless of how you treat them; please apologize when you make a mistake, it's only fair; always remember your costumers are spending a ton of money to get what they deserve; and please, please, please, we don't care about your feud with the Coral Gables dealer, it's not ethic that we see or hear how you worry more about passing the ball to one another instead of trying to get our issues solved, after all, you all respond to Mercedes Benz. I really hope you improve when it comes to customer service for the sake of MB's good name and reputation, regardless I'm not going back to your dealer even if you were the last MB dealer on earth. I hope Coral Gables knows how to treat their customers right. More

It was pleasant, expeditious and satisfactory. My car was in for the 1st year Service. I was given a loner which was a must for me. in for the 1st year Service. I was given a loner which was a must for me. More

We had a warranty issue with a Mercedes Sprinter, Rey ordered the part and when I came back at the time he stated everything was there. Since it was an RV and we had dogs and everything else that goes wi ordered the part and when I came back at the time he stated everything was there. Since it was an RV and we had dogs and everything else that goes with an RV Rey worked with us to accommodate our needs! More

As always, the service provides at Cutler Bay Mercedes Benz Service Center is exceptional,Ruben is always concern about every single aspect of my maintenance or repairs of our family automobiles. Thank Benz Service Center is exceptional,Ruben is always concern about every single aspect of my maintenance or repairs of our family automobiles. Thank You. Pedro Cancio. More

When we bought our car, They gave as service A for free which they honored we paid $0 zero. Friendly and professional they did an excellent job! which they honored we paid $0 zero. Friendly and professional they did an excellent job! More

The dealership is really clean & bright, all employees are very helpful. The service department is spotless. Living in Key West makes this dealership perfect for me. My concern it that since employees are very helpful. The service department is spotless. Living in Key West makes this dealership perfect for me. My concern it that since Smart was forced on to the Mercedes dealer, I'm not real sure that their techs are up to speed on the Smart car. I love my car because of its size, it's perfect for Key West. But I hate my car because of the service issues that I have had. I won't go into the details but it has been a service nightmare. I realize that Smart is the Red Headed step child of Mercedes but I would have thought they would have done a better job of mechanical design. Thank You Tom Lavender Key West, Florida 305-304-7577 More

Prompt service with friendly employees. Adrian informed me of the costs upfront and pleasantly surprised when I returned for pickup to find eberything exceeded my expecations. me of the costs upfront and pleasantly surprised when I returned for pickup to find eberything exceeded my expecations. More

I have always been very satisfied with the service and staff at Cutler Bay MB! I live in the Keys and their special attention to quick turn around and/or availability of 'loaner cars' has always been esp staff at Cutler Bay MB! I live in the Keys and their special attention to quick turn around and/or availability of 'loaner cars' has always been especially useful. Adrian, the service rep with whom I work, is very attentive and efficient. it's much appreciated whenever it's necessary to be inconvenienced by 'car troubles'!!! More

Thanks you so much Adam for fixing my taili light! Best customer service in town, this guys are the best, quick and efficient, love the showroom I highly recommend this dealer to anyone if you gonna servic customer service in town, this guys are the best, quick and efficient, love the showroom I highly recommend this dealer to anyone if you gonna service your MB or if you gonna buy a new car. Great team :) More

I purchased my new vehicle at this dealer and have serviced it at this dealer since day one, for almost 4 years. The dealer and staff are outstanding and they really care about their customers. Spec serviced it at this dealer since day one, for almost 4 years. The dealer and staff are outstanding and they really care about their customers. Specifically my service advisor, Adam Littman, has been outstanding in all areas, from his responsiveness to my questions, explaining service performed, depth of vehicle knowledge, being detail-oriented, and making sure my vehicle is ready when I need it, After servicing, my vehicle has always been returned to me in immaculate condition. In the many years I have owned and serviced my vehicles at the respective dealerships, this dealer is above all the rest, providing unparalleled customer service. Mercedes-Benz of Cutler Bay, will have my loyalty for many years to come, including purchase of my next Mercedes-Benz. More