Mercedes-Benz of Cutler Bay - Service Center

Battery The service representative changed out my battery. The gentleman was friendly. He did not know that's my car had two batteries and that was a little The service representative changed out my battery. The gentleman was friendly. He did not know that's my car had two batteries and that was a little surprising since the rep on the phone knew. He realized when the car didn't take the jump and thought the starter was stuck. Opened the hood and replied that I had an additional battery. More

Great service lousy sales department Jose castillo and the service department are awesome but the sales department leaves something to be desired. I wanted to order a new car last year a Jose castillo and the service department are awesome but the sales department leaves something to be desired. I wanted to order a new car last year and they had my information and I never received a call from them when it was time to order. Went elsewhere to purchase even though I live in the Florida Keys and this was the closest dealer. More

Incredible Jose Castillo was super accommodating he went above aged beyond to take care of what was really important to me. Never will go back to any other deale Jose Castillo was super accommodating he went above aged beyond to take care of what was really important to me. Never will go back to any other dealer. Bmw you suck!!!! More

Mercedes benz still sets the standard for service My car was cordially accepted for servicing as a walk-in, washed and cleaned, and delivered on time as promised. I have other cars of other marques, t My car was cordially accepted for servicing as a walk-in, washed and cleaned, and delivered on time as promised. I have other cars of other marques, those dealers could learn something here. More

Responsive and Helpful Positive Interaction. The service is much better at this Cutler Bay location than the Coral Gaables Location. I am never rushed or stressed and the Positive Interaction. The service is much better at this Cutler Bay location than the Coral Gaables Location. I am never rushed or stressed and the wait time to speak to the service writer, get a loaner and pick up the car is very efficient. More

One of a kind This is my third Mercedes purchased and serviced at this dealership. From the moment you drive in to the time you leave you are treated very professio This is my third Mercedes purchased and serviced at this dealership. From the moment you drive in to the time you leave you are treated very professionally and as an individual. They take their time explaining things to you and usher you through the system with finesse. Adrian was my Service Advisor and he was courteous, professional, and has a sense of humor to boot. Terri who handles the loaners is so professional and so conscious of getting you off to work timely that it's incredible. I would not want to go anywhere else. There is a sense of family here. More

top notch stop and go button and control went out and they took care of it. professional service and customer service. Herbert was awesome as always. l stop and go button and control went out and they took care of it. professional service and customer service. Herbert was awesome as always. l More

4th maintenance every thing was first class, will be back, my vehicle is a 2012 350 blu tec,called for appointment and was granted my 1st choice, when arrived service every thing was first class, will be back, my vehicle is a 2012 350 blu tec,called for appointment and was granted my 1st choice, when arrived service was right on it More

Excellence service. Most of the problems have been resolved. Herby was very attentive and patient. It is very difficult to use the navigation system . I am getting bette Most of the problems have been resolved. Herby was very attentive and patient. It is very difficult to use the navigation system . I am getting better at using it and also at the voice controlled features.Thanks Herby.......See you next time.. More

service excellence every aspect from initial phone call for scheduling appointment, to arrival, greeted friendly and professional, to my late arrival, no problem.....to every aspect from initial phone call for scheduling appointment, to arrival, greeted friendly and professional, to my late arrival, no problem.....to the loaner, fully explained and "apologized" for only having an E class loaner (are you kidding?)....to exceeding my required pick up time by an hour, with the cleaned car awaiting me....all was exceptional. and forgot to mention all the different staff I came into contact with--friendly, professional, really excellent. More