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Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
814 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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814 Reviews of Mercedes-Benz of Cutler Bay - Service Center
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August 14, 2016
Great service I recently took my car for service. Herbert was my advisor, He took great care of me and kept me up to date with the status of my car. My car was c I recently took my car for service. Herbert was my advisor, He took great care of me and kept me up to date with the status of my car. My car was completed in just 2 hours and I even had a rental car so I wouldn't have to wait at the dealership. More
by lilcyn
Employees Worked With
Herbert
August 09, 2016
Very friendly The service was very friendly and efficient . Also it was fast enough, it would have been nice to have be given the opportunity to get a loaner The service was very friendly and efficient . Also it was fast enough, it would have been nice to have be given the opportunity to get a loaner More
by Nanouchka
Employees Worked With
August 08, 2016
Service The service experience was great. Castillo researched both cars and found other things that needed to be addressed and he went ahead and took care of The service experience was great. Castillo researched both cars and found other things that needed to be addressed and he went ahead and took care of it for us. More
by Nelnel
Employees Worked With
Jose Castillo
August 08, 2016
Always exceptional service! I have never had a bad experience at Mercedes Benz of Cutler Bay! The service is always impeccable - they are friendly, courteous, knowledgeable and t I have never had a bad experience at Mercedes Benz of Cutler Bay! The service is always impeccable - they are friendly, courteous, knowledgeable and they go above and beyond to take care of any issues or concerns. More
by Kathy P.
Employees Worked With
Herbert Kanzki
August 05, 2016
Fabulous! I love the service they provide. I trust them and know I am in good hands when my C300 is there. Professional, kind, courteous and knowledgeable. I love the service they provide. I trust them and know I am in good hands when my C300 is there. Professional, kind, courteous and knowledgeable. More
by Roonmia
Employees Worked With
Kevin LaPlanche
August 04, 2016
Very happy with my second visit. It is my first time owning a Mercedes-Benz and I'm very satisfied with the service provided by Adam and the whole team. I wouldn't trust my vehicle an It is my first time owning a Mercedes-Benz and I'm very satisfied with the service provided by Adam and the whole team. I wouldn't trust my vehicle anywhere else. More
by Alberto
Employees Worked With
Adam
July 27, 2016
The very best customer service The very best in customer service they always try to solve the problems not create one My service representative was Robert very nice guy Thank The very best in customer service they always try to solve the problems not create one My service representative was Robert very nice guy Thank you More
by Mayonesa8060
Employees Worked With
June 22, 2016
Sunny Day Even though it was raining like crazy everyone in the service department was smiling, gracious, friendly and extremely efficient and for me that makes Even though it was raining like crazy everyone in the service department was smiling, gracious, friendly and extremely efficient and for me that makes for a sunny day. Chris at Hertz with the loaner car service was top drawer and Jose Castillo my Service Advisor was A number one with no exceptions. Love doing business at this dealership! More
by walkthtalk
Employees Worked With
Chris with Hertz, Jose Castillo
June 21, 2016
Service Brought my car in as the coolant light was on......My adviser Adam is always a pleasure to work with.....he is kind, helpful and always available. H Brought my car in as the coolant light was on......My adviser Adam is always a pleasure to work with.....he is kind, helpful and always available. Had a loaner for 2 weeks.....always a clean and well maintained car. More
by vicki jimenez
Employees Worked With
Adam
June 20, 2016
Exceeded Expectations From the first moment that I drove into the facility, to the moment that I picked up the car after service, the total experience was flawless. The pr From the first moment that I drove into the facility, to the moment that I picked up the car after service, the total experience was flawless. The prompt response of the service rep., the courtesy, communication, all contribute to a great experience. Even the personnel at the rental counter were unbelievable, especially Ariel who is the consummate professional. Can't say enough about everyone involved. More
by Jorge Blanco
