Mercedes-Benz of Cutler Bay - Service Center

Excellent Everything went well great service thanks to Vernon and entire staff. Always take my car here. Very efficient. Service staff and loaner staff was ex Everything went well great service thanks to Vernon and entire staff. Always take my car here. Very efficient. Service staff and loaner staff was excellent. Happy Holidays to all. More

Love MB of Cutler Bay Adrian Sang is phenomenal and thank God for Sergio Serrano. You don't get this service anywhere else. I had an issue with one of my tires and they di Adrian Sang is phenomenal and thank God for Sergio Serrano. You don't get this service anywhere else. I had an issue with one of my tires and they did not have a loaner available. Was very concerned to delay taking car in and called Sergio to see what could be done. Sergio got me a car through Hertz and Adrian took it from there. Day after I got my car back, Adrian called to make sure all was ok. So did Sergio. This is what keeps me coming back. More

very pleasant very recommend, clean very prompt to solve any issue related to my car. the loner was perfect and the service was very good and fast thanks very recommend, clean very prompt to solve any issue related to my car. the loner was perfect and the service was very good and fast thanks More

It was ok Adrian was great but is partner wasn't so great ,I can't remember is name . He never said hello nor did he ever shake my hand . He seemed upset. I arr Adrian was great but is partner wasn't so great ,I can't remember is name . He never said hello nor did he ever shake my hand . He seemed upset. I arrived earlier than what I was supposed to, Adrian was on lunch . More

My experience was great! Service adviser Herbert was very detailed in explaining my best options for my vehicle. His service was truly amazing and he made it a pleasure being Service adviser Herbert was very detailed in explaining my best options for my vehicle. His service was truly amazing and he made it a pleasure being a customer at Mercedes. More

Best service ever Service advisor KEVIN LA BLANK IS TRUELY OUTSTANDING. THANK YOU for always making my experiencing very very pleasant . The professionalism and frend Service advisor KEVIN LA BLANK IS TRUELY OUTSTANDING. THANK YOU for always making my experiencing very very pleasant . The professionalism and frendly treatment and the quality of work continues to be outstanding . More

Amazing, fast and super efficient Excellent... no more than that... emplooyes were very nice and respectfull. fueron muy amables, serviciales y eficientes. Volvere y los recomendare. Excellent... no more than that... emplooyes were very nice and respectfull. fueron muy amables, serviciales y eficientes. Volvere y los recomendare. Los empleados muy amables y explican muy corectamente. More

Service Adam Littman was excellent as always, I did not have an appointment, arrived at dealership late evening, in no time granted loaner and he remembered m Adam Littman was excellent as always, I did not have an appointment, arrived at dealership late evening, in no time granted loaner and he remembered my name, car issues etc. That showed me he is concern about his customers. Not too many advisors are like him. Thanks a million Adam. More

Ruben Abreu the worst Manager in service I bought a new cla 250 in march 2014 and after 9000 miles the rotor was damaged and mercedes in Coral Gables changed me because the car is under warra I bought a new cla 250 in march 2014 and after 9000 miles the rotor was damaged and mercedes in Coral Gables changed me because the car is under warranty, now I took the car at Cutler Bay Mercedes and to do some work on the car, but at the same time I have again problem with the rotor are damaged with 9000 miles, the car has 18500 miles and the service adviser Mr Chang he called me and stated that the rotors are not under warranty and i need to pay to replace, and I asked to talk with the service manager and Mr Abreu called me and advised me to pick up the car and bringing to Coral Gables because he will not replace the rotors because is not under warranty. Can you believe this after we bought 4 Mercedes in the last 20 years this is how a manager talk to you. Worst manager and service at Mercedes Benz at Cutler Bay I hope the big boss will fired him because this type of service you just get at buy here and pay here. So if you have any problem go to Coral Gables Mercedes More

40,000 miles service, engine light. And tire pressure check. Service agent kept me informed about service and delay. Explained procedures and additional service the car needs. A loaner was assigned to me - th Service agent kept me informed about service and delay. Explained procedures and additional service the car needs. A loaner was assigned to me - the agent was professional and informative. More