Mercedes-Benz of Cutler Bay - Service Center

Just as great as last time I had already came last year and bought a c250. Ewer our sales rep was awesome just like the first time we met, he actually remembered who we were. Il I had already came last year and bought a c250. Ewer our sales rep was awesome just like the first time we met, he actually remembered who we were. Ill definitely come back over and over to buy here. More

Maintenance Charlie Rodriguez took care of everything that we needed on the car it was perfect when I got it back and the car looked great Charlie Rodriguez took care of everything that we needed on the car it was perfect when I got it back and the car looked great More

Accurate and plaisant ; outstanding service manager Outstanding quality of work ; up to date knowledge of the service manager; attention to details. on time delivery. loaner car service fast with com Outstanding quality of work ; up to date knowledge of the service manager; attention to details. on time delivery. loaner car service fast with complete assistance. More

Replaced side view mirror Jose Castillo, service advisor, assesed the damage and what was salvable and what was not. He was able to replace and repair the side view mirror in o Jose Castillo, service advisor, assesed the damage and what was salvable and what was not. He was able to replace and repair the side view mirror in one day. Jose consistently provides outstanding service. He is a pleasure to deal with. More

Service is always first class, customer service, was disappointed that the airbag still not in to be replaced. Cost its extremely high and may influence futu is always first class, customer service, was disappointed that the airbag still not in to be replaced. Cost its extremely high and may influence future visits. More

Excellent Service They really take the time to listen and try to help you . Complete repair in time (as promised). They also have a nice waiting area. They really take the time to listen and try to help you . Complete repair in time (as promised). They also have a nice waiting area. More

Top Notch Attention As has always been the case, Cutler Bay MB and our service Rep, Robert Damas, treat us with very special and one on one attention. Our every need and As has always been the case, Cutler Bay MB and our service Rep, Robert Damas, treat us with very special and one on one attention. Our every need and comfort is seen to and with a warm personal touch. We could not be happier with the quality of service. More

Hassle free is the best way to describe my experience at MB of Cutler Bay. Adam Littman was my service tech and was extremely responsive. I was able to get in a is the best way to describe my experience at MB of Cutler Bay. Adam Littman was my service tech and was extremely responsive. I was able to get in and out of the dealership with basically no wait - which is a huge plus in light of work responsibilities. The work was done on time and as we agreed to up front. No surprises - the MB team seems to understand that the only time people like surprises are for their birthday... Overall great experience that I would recommend to other MB car owners. More

Consistently excellent Always friendly,, always clean, always available, always professional. They take customer service seriously. Large state-of-the-art facilities, make Always friendly,, always clean, always available, always professional. They take customer service seriously. Large state-of-the-art facilities, make it easy to get in and out of the service drive. The customer lounge has great amenities and a few different sitting areas -- couch/TV lounge, counter top bar, or cafe tables; to accommodate your needs while you're there. There's a complimentary coffee/snack station, free wi-fi, and a loaner program should your service needs require it. Otherwise, they'll shuttle you to wherever you need to go. At the end of your service visit, your car is returned wash/cleaned inside and out with courtesy paper mats/seat covers. Lots of attention to detail in this place. I love it. More

Complete Once I got with my service rep, he listened to my issues, wrote them up, explained what they needed to do to make sure the issues were resolved and go Once I got with my service rep, he listened to my issues, wrote them up, explained what they needed to do to make sure the issues were resolved and got me on my way More