Mercedes-Benz of Cutler Bay - Service Center

My experience was great! Service adviser Herbert was very detailed in explaining my best options for my vehicle. His service was truly amazing and he made it a pleasure being Service adviser Herbert was very detailed in explaining my best options for my vehicle. His service was truly amazing and he made it a pleasure being a customer at Mercedes. More

Best service ever Service advisor KEVIN LA BLANK IS TRUELY OUTSTANDING. THANK YOU for always making my experiencing very very pleasant . The professionalism and frend Service advisor KEVIN LA BLANK IS TRUELY OUTSTANDING. THANK YOU for always making my experiencing very very pleasant . The professionalism and frendly treatment and the quality of work continues to be outstanding . More

Amazing, fast and super efficient Excellent... no more than that... emplooyes were very nice and respectfull. fueron muy amables, serviciales y eficientes. Volvere y los recomendare. Excellent... no more than that... emplooyes were very nice and respectfull. fueron muy amables, serviciales y eficientes. Volvere y los recomendare. Los empleados muy amables y explican muy corectamente. More

Service Adam Littman was excellent as always, I did not have an appointment, arrived at dealership late evening, in no time granted loaner and he remembered m Adam Littman was excellent as always, I did not have an appointment, arrived at dealership late evening, in no time granted loaner and he remembered my name, car issues etc. That showed me he is concern about his customers. Not too many advisors are like him. Thanks a million Adam. More

Ruben Abreu the worst Manager in service I bought a new cla 250 in march 2014 and after 9000 miles the rotor was damaged and mercedes in Coral Gables changed me because the car is under warra I bought a new cla 250 in march 2014 and after 9000 miles the rotor was damaged and mercedes in Coral Gables changed me because the car is under warranty, now I took the car at Cutler Bay Mercedes and to do some work on the car, but at the same time I have again problem with the rotor are damaged with 9000 miles, the car has 18500 miles and the service adviser Mr Chang he called me and stated that the rotors are not under warranty and i need to pay to replace, and I asked to talk with the service manager and Mr Abreu called me and advised me to pick up the car and bringing to Coral Gables because he will not replace the rotors because is not under warranty. Can you believe this after we bought 4 Mercedes in the last 20 years this is how a manager talk to you. Worst manager and service at Mercedes Benz at Cutler Bay I hope the big boss will fired him because this type of service you just get at buy here and pay here. So if you have any problem go to Coral Gables Mercedes More

40,000 miles service, engine light. And tire pressure check. Service agent kept me informed about service and delay. Explained procedures and additional service the car needs. A loaner was assigned to me - th Service agent kept me informed about service and delay. Explained procedures and additional service the car needs. A loaner was assigned to me - the agent was professional and informative. More

Excelent experience the best Mercedes dealer in Miami. Hope I can continuous driving a mercedes Benz, thanks for your excelent work to all employees and hope sooner I can change mine for a new one Hope I can continuous driving a mercedes Benz, thanks for your excelent work to all employees and hope sooner I can change mine for a new one More

RUBEN ABREAU NEEDS TO BE FIRED IMMEDIATELY!!! HE IS A CROOK RUBEN ABREAU NEEDS TO BE FIRED IMMEDIATELY!!! HE IS A CROOK!! HE GIVES MERCEDES A BAD NAME ! HE IS A TERRIBLE MANAGER AND CANNOT CONTINUE TO WORK AT RUBEN ABREAU NEEDS TO BE FIRED IMMEDIATELY!!! HE IS A CROOK!! HE GIVES MERCEDES A BAD NAME ! HE IS A TERRIBLE MANAGER AND CANNOT CONTINUE TO WORK AT CUTLER BAY MERCEDES! HE IS GOING TO BE INVOLVED A LAWSUIT VERY SOON FOR HIS CROOKED BEHAVIOR! FIRE RUBEN IMMEDIATELY!! I DONT WANT TO HAVE TO SEE HIM NEXT TIME I GO GET ANOTHER VEHICLE!! SOLVE THIS IMMEDIATELY! REPLY TO ANGEL454@YAHOO.COM DONT EVER GO TO THIS DEALERSHIP IF RUBEN IS STILL WORKING THERE. HE DENIES YOUR VEHICLE WARRANTY CLAIMS AND EXTENDED WARRANTY PURCHASE CLAIMS!!!! HE IS A CROOK WHO IS GOING TO BE SUED!! THIEVING xxxxxxx! THEY ARE NOT GOING TO GET AWAY WITH DENYING SERVICE THAT IS DUE TO PAYING CUSTOMERS!!! More

Service Always exceptional! from the moment I arrive to the moment I pick up the car. Always stay in touch with me and give me updates Always exceptional! from the moment I arrive to the moment I pick up the car. Always stay in touch with me and give me updates More

Excellent as expected. Seriously. Its a Mercedes Dealership. Would you expect less? Robert and Terry were absolutely delightful and helpful. I can't imagine a single thing t Seriously. Its a Mercedes Dealership. Would you expect less? Robert and Terry were absolutely delightful and helpful. I can't imagine a single thing they could have done to make the experience any better. More