Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
814 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
814 Reviews of Mercedes-Benz of Cutler Bay - Service Center
Sort by
March 03, 2017
Smooth from the start Drive in, met my Service Rep, got my loaner, serviced my car and detailed it and got my car back two days later. EASY-PEASIE!! Drive in, met my Service Rep, got my loaner, serviced my car and detailed it and got my car back two days later. EASY-PEASIE!! More
by mb33184
Employees Worked With
vernon
March 01, 2017
Bill Ussery Collision Center WOW. These reviews online is why I brought my Tesla to Bill Ussery, but was I wrong. I dropped my car off January 25th, today is March 1st. Let me u WOW. These reviews online is why I brought my Tesla to Bill Ussery, but was I wrong. I dropped my car off January 25th, today is March 1st. Let me update you on what has occurred since then, the parts were ordered in 7 days (excellent) they did not come in for 14 days (not their fault) BUT today is 16 days later and not only have they NOT started working on the vehicle, but they figured no status update was available. I now have to wait another 2 weeks because of their 16 day delay (please note, their supervisor Jeff Johnson, stated this). What did he have to offer for his associates un-professionalism and luck of updates, nothing. When I receive my car I am staying far away from this place and will make sure to UPDATE others to do the same. More
by anthonyb07
Employees Worked With
J. Johnson
March 01, 2017
Fast and Great Service Went to my scheduled appointment and my service advisor was quick and called me the next morning to let me know that the car was ready. Went to my scheduled appointment and my service advisor was quick and called me the next morning to let me know that the car was ready. More
by Andres Fonseca
Employees Worked With
Adam Littman was my service Advisor
February 18, 2017
Good services and nice poeple They fix my problems in 1 hrs was good my problems was a tire they have a new one and replaced for my thank you They fix my problems in 1 hrs was good my problems was a tire they have a new one and replaced for my thank you More
by GLE my
Employees Worked With
February 14, 2017
GREAT CUSTOMER SERVICE The only Problem I had with your dealership was that I was looking to buy a GL450 and was on your used lot several times and no body came out to help The only Problem I had with your dealership was that I was looking to buy a GL450 and was on your used lot several times and no body came out to help me.like 5 times...so I had to go to auto nation and purchased one.But when I arrived to your parts dept. i was treated like a star,I first spoke to Ricardo on the phone and he got me in..... More
by buyer
Employees Worked With
Parts...Ricardo Vezga
February 03, 2017
Service Adam litman from the service department has always provided excellent customer service. He is Very kind and professional and always interested in gett Adam litman from the service department has always provided excellent customer service. He is Very kind and professional and always interested in getting our problem resolved as soon as possible. He too always makes sure to keep informed ! Ariel from the rental car desk area is a truly wonderful kind and very attentive to detail employee. He always makes sure to ask how the family is doing, remembers our names and is very prompt is attending us. He is a very kind and pleasant man. Two thumbs up for these great men at Mercedes Benz of cutler Bay! More
by Our car
Employees Worked With
Adam litman and Ariel from the rental car desk
January 27, 2017
Great Service Just brought my GLE-350 in for a recall notice. Really appreciate your service staff -- from arrival to check-in to getting a loaner. Excellent serv Just brought my GLE-350 in for a recall notice. Really appreciate your service staff -- from arrival to check-in to getting a loaner. Excellent service by Adrian Sang! More
by praisethelord777@bellsouth.net
Employees Worked With
Excellent service by Adrian Sang!
January 27, 2017
Outstanding Service In my 50 years of owning and driving cars this dealer has the best managed and most professional service department in the business. I highly recomm In my 50 years of owning and driving cars this dealer has the best managed and most professional service department in the business. I highly recommend it. More
by EddieJ
Employees Worked With
January 26, 2017
Exceptional and Helpful and knowledgeable Cutler Bay Mercedes is close to my home. My service representative is exceptional and helpful. He helped me get my car the service it needed and help Cutler Bay Mercedes is close to my home. My service representative is exceptional and helpful. He helped me get my car the service it needed and helped me get an extended warranty which I might not have been eligible for if I had waited. He always answers my questions and everyone at the Service Center is friendly and helpful. More
by Pamela Cadman
Employees Worked With
Alex Gonzalez, Jose Castillo
January 23, 2017
Great! I took my car in for service and Adrian was very helpful! Every time I go he provides excellent care! I totally recommend this dealership! Best one ar I took my car in for service and Adrian was very helpful! Every time I go he provides excellent care! I totally recommend this dealership! Best one around :) More
by Dani
Employees Worked With
Adrian Lee Sang
