Mercedes-Benz of Cutler Bay - Service Center

Great Service Customer Service was exceptional. Kevin Laplanche was very cordial. The car was ready when expected. I was offered a curtesy car, but did not needed o Customer Service was exceptional. Kevin Laplanche was very cordial. The car was ready when expected. I was offered a curtesy car, but did not needed one. More

SERVICE I had a very good experience since I arrived. They offered me something to drink while I waited and gave me a rental car while they fix some dents (at I had a very good experience since I arrived. They offered me something to drink while I waited and gave me a rental car while they fix some dents (at no charge). More

Fantastic. Very efficient. I'm in Miami from out-of-town. My check engine light came on. I called the Cutker Bay Mercedes. Unable to get an appointment for that day I was hoping I'm in Miami from out-of-town. My check engine light came on. I called the Cutker Bay Mercedes. Unable to get an appointment for that day I was hoping they could accommodate me like my dealer in Annapolis , Maryland. With the immediate help of Jose Castillo I was taken care of. I was in and out with a loaner immediately. Car finished the next day. Thank you Jose and the team at Cutler Bay. More

Outstanding Talk about a family feel oriented dealer. Relaxed atmosphere all around. And of course, Mr. Vernon Chang... enough said about him. He is a major reas Talk about a family feel oriented dealer. Relaxed atmosphere all around. And of course, Mr. Vernon Chang... enough said about him. He is a major reason our vehicle gets repaired or maintained at Cutler Bay MB. More

Great service! Very pleased dealing with MB of Cutler Bay! Always greeted promptly and Adam Littman always courteous, knowledgeable and prompt in returning calls. Very pleased dealing with MB of Cutler Bay! Always greeted promptly and Adam Littman always courteous, knowledgeable and prompt in returning calls. Any problems with car always resolved. Would definitely recommend! More

nice people Had to wait longer than expected,I seemed to be the only customer... but every one was helpful and very polite. It was a refreshing experience after y Had to wait longer than expected,I seemed to be the only customer... but every one was helpful and very polite. It was a refreshing experience after years induring the chaos of Bill usserey in Gables More

A pleasant experience The attention in the service department is excellent. The personel is very attentive and respectful. In special I would like to mention my service ag The attention in the service department is excellent. The personel is very attentive and respectful. In special I would like to mention my service agent, Jose Castillo, for his kindness and high skills in solving and explaining every detail about any technical situation about my car. More

Motivating From appointment to pick up the car everything went well. We received the car clean and with the service done. At this time I didn't have to pay sin From appointment to pick up the car everything went well. We received the car clean and with the service done. At this time I didn't have to pay since I opt for prepayment at time the car was acquired. I have to thank Adrian Lee the service representative who is taking care of my car. More

Always served by true professionalism Since arrival to delivery of my car, repairs are done in an expedious manner. Adrian and the service team members always helpful and courteous. Terri Since arrival to delivery of my car, repairs are done in an expedious manner. Adrian and the service team members always helpful and courteous. Terri always polite and always giving a warm smile and that makes you feel welcome and special! Thank you for another great service More