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Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
800 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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800 Reviews of Mercedes-Benz of Cutler Bay - Service Center
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March 26, 2017
nice people Had to wait longer than expected,I seemed to be the only customer... but every one was helpful and very polite. It was a refreshing experience after y Had to wait longer than expected,I seemed to be the only customer... but every one was helpful and very polite. It was a refreshing experience after years induring the chaos of Bill usserey in Gables More
by Happy in the Keyes
Employees Worked With
Adam
March 26, 2017
Great service! Very pleased dealing with MB of Cutler Bay! Always greeted promptly and Adam Littman always courteous, knowledgeable and prompt in returning calls. Very pleased dealing with MB of Cutler Bay! Always greeted promptly and Adam Littman always courteous, knowledgeable and prompt in returning calls. Any problems with car always resolved. Would definitely recommend! More
by Canesfan
Employees Worked With
Adam Littman
March 25, 2017
A pleasant experience The attention in the service department is excellent. The personel is very attentive and respectful. In special I would like to mention my service ag The attention in the service department is excellent. The personel is very attentive and respectful. In special I would like to mention my service agent, Jose Castillo, for his kindness and high skills in solving and explaining every detail about any technical situation about my car. More
by Kazue
Employees Worked With
Jose Castillo
March 17, 2017
Service Worked with Jeff in collision.... probably worst experience of my life... no updates ... chase them down... ignore calls ..., lazy.... never have I ha Worked with Jeff in collision.... probably worst experience of my life... no updates ... chase them down... ignore calls ..., lazy.... never have I had a worse experience.... run away More
by Pissedoff
Employees Worked With
Jeff in collision
March 11, 2017
Motivating From appointment to pick up the car everything went well. We received the car clean and with the service done. At this time I didn't have to pay sin From appointment to pick up the car everything went well. We received the car clean and with the service done. At this time I didn't have to pay since I opt for prepayment at time the car was acquired. I have to thank Adrian Lee the service representative who is taking care of my car. More
by Flaviao08
Employees Worked With
Adrian Lee
March 08, 2017
Always served by true professionalism Since arrival to delivery of my car, repairs are done in an expedious manner. Adrian and the service team members always helpful and courteous. Terri Since arrival to delivery of my car, repairs are done in an expedious manner. Adrian and the service team members always helpful and courteous. Terri always polite and always giving a warm smile and that makes you feel welcome and special! Thank you for another great service More
by Rvaliente
Employees Worked With
Adrian from service and Terri from the loaner departmebt, Ruben Abreu
March 03, 2017
Smooth from the start Drive in, met my Service Rep, got my loaner, serviced my car and detailed it and got my car back two days later. EASY-PEASIE!! Drive in, met my Service Rep, got my loaner, serviced my car and detailed it and got my car back two days later. EASY-PEASIE!! More
by mb33184
Employees Worked With
vernon
March 01, 2017
Bill Ussery Collision Center WOW. These reviews online is why I brought my Tesla to Bill Ussery, but was I wrong. I dropped my car off January 25th, today is March 1st. Let me u WOW. These reviews online is why I brought my Tesla to Bill Ussery, but was I wrong. I dropped my car off January 25th, today is March 1st. Let me update you on what has occurred since then, the parts were ordered in 7 days (excellent) they did not come in for 14 days (not their fault) BUT today is 16 days later and not only have they NOT started working on the vehicle, but they figured no status update was available. I now have to wait another 2 weeks because of their 16 day delay (please note, their supervisor Jeff Johnson, stated this). What did he have to offer for his associates un-professionalism and luck of updates, nothing. When I receive my car I am staying far away from this place and will make sure to UPDATE others to do the same. More
by anthonyb07
Employees Worked With
J. Johnson
March 01, 2017
Fast and Great Service Went to my scheduled appointment and my service advisor was quick and called me the next morning to let me know that the car was ready. Went to my scheduled appointment and my service advisor was quick and called me the next morning to let me know that the car was ready. More
by Andres Fonseca
Employees Worked With
Adam Littman was my service Advisor
February 18, 2017
Good services and nice poeple They fix my problems in 1 hrs was good my problems was a tire they have a new one and replaced for my thank you They fix my problems in 1 hrs was good my problems was a tire they have a new one and replaced for my thank you More
by GLE my
Employees Worked With
