Mercedes-Benz of Cutler Bay - Service Center

Great Service Herb was very thorough and efficient plus pleasant to work with. I look forward to my next service visit. Everyone I worked with was great. Herb was very thorough and efficient plus pleasant to work with. I look forward to my next service visit. Everyone I worked with was great. More

BEST SERVICE ADVISOR Robert thank you for all your help your professionalism and your dedication Your been Wonderful tours my problem and always find a way to help me. Robert thank you for all your help your professionalism and your dedication Your been Wonderful tours my problem and always find a way to help me. I've seen how dedicated you are tours your job and also to your customers, I can only speak for me but I know you do deliver best of excellence. Robert thank you sir for all you do. More

First time service for 2017 GLS450 My service advisor is Kevin LaPlanche. It was the first time meeting him in person and he was very professional, extremely kind and attentive. He to My service advisor is Kevin LaPlanche. It was the first time meeting him in person and he was very professional, extremely kind and attentive. He took down all my questions or issues that needed to be resolved. All the issues were resolved when I picked up the car. From Mr. Ruben Abreu, the service manager, who came out to greet me, Mr. LaPlanche and all of the kind people who come out to greet me when I drive up, everyone is excellent there, at Mercedes Benz of Cutler Bay. Personally, for us, having moved out of the very busy and overcrowded Coral Gables area and having moved south off Old Cutler, for us the dealership is a blessing in every way. Last, I would like to mention that Mr. Abreu was our service advisor almost 20 years ago in the Gables location. The continuity of seeing familiar faces that know you by first name and what I perceive to be a low employee rotation, for lack of a better word, I believe, contributes very much to customer satisfaction. More

Service It was ok! I chose express and waited for almost 3 hours for my car. Everyone was nice and helpful, but they should be for the amount of money one is It was ok! I chose express and waited for almost 3 hours for my car. Everyone was nice and helpful, but they should be for the amount of money one is paying. More

The 30K Service Excellent service provided by Ruben Abreu and his team of dedicated hard working people. I recommend them to everyone! Superior service for sure!! Excellent service provided by Ruben Abreu and his team of dedicated hard working people. I recommend them to everyone! Superior service for sure!! Thanks for everything; as always, I felt like a VIP client. More

Relaxed , trusted. Because every time we solve the car's problem. The Service Manager is very profesional, he is always ready. Right now the car running better like n Because every time we solve the car's problem. The Service Manager is very profesional, he is always ready. Right now the car running better like new. More

Customer Service Charlie Rodriguez is my customer service rep and always does an outstanding job. He is professional, outgoing and friendly every time I bring my car Charlie Rodriguez is my customer service rep and always does an outstanding job. He is professional, outgoing and friendly every time I bring my car in for service. I would not take my car anywhere else for service! More

Excellent Experience As Usual! It is always a great experience. Everyone at Cutler Bay goes above and beyond to make the service experience a smooth and efficient one. Thank you It is always a great experience. Everyone at Cutler Bay goes above and beyond to make the service experience a smooth and efficient one. Thank you! More

Service review Quick in and out service. The entire service personnel is very efficient at what they do. It's a breeze when taking my vehicle for service. Quick in and out service. The entire service personnel is very efficient at what they do. It's a breeze when taking my vehicle for service. More

Excellent timely service and communication Service was great-Service rep. V Chang was very professional and gave me regular updates on ETA for repairs to be completed. I would highly recommend Service was great-Service rep. V Chang was very professional and gave me regular updates on ETA for repairs to be completed. I would highly recommend the service department. More