Mercedes-Benz of Cutler Bay - Service Center

Service on metris My service advisor Kevin is awesome! Attentive and straight forward. The dealership in all has very nice lobby with refreshments / TVs /Wiffi and all My service advisor Kevin is awesome! Attentive and straight forward. The dealership in all has very nice lobby with refreshments / TVs /Wiffi and all the items I need to have an enjoyable time while I wait for service. They also offer a shuttle but at times I just go to the mall that is in walking distance. More

Superior Service Great experience with Kirk Sedik, Kevin Laplanche and Ariel Garcia. Worth the drive to get exceptional care and attention to detail for an exceptional Great experience with Kirk Sedik, Kevin Laplanche and Ariel Garcia. Worth the drive to get exceptional care and attention to detail for an exceptional car. More

Quick and effective Although I had an appointment I was able to come early due to issues with my vehicle. Roman took me right away and I was out with a loaner in just 30 Although I had an appointment I was able to come early due to issues with my vehicle. Roman took me right away and I was out with a loaner in just 30 min. More

Excellent service dept! The service dept at Mercedes Cutler Ridge is timely and efficient! Robert Dana’s is wonderful and always a pleasure to deal with! His eagerness to pl The service dept at Mercedes Cutler Ridge is timely and efficient! Robert Dana’s is wonderful and always a pleasure to deal with! His eagerness to please is quite apparently!!! More

Exceptional Service department is efficient, but above all else I choose to go out of my way to return to Mercedes of Cutler Bay because of Kevin, my service repr Service department is efficient, but above all else I choose to go out of my way to return to Mercedes of Cutler Bay because of Kevin, my service representative. Kevin always greets you with a genuine smile, he is professional and organized. He also knows how valuable my time is and makes sure things are done right the first time. More

ALWAYS a great experience! Service Advisor Vernon Chang is truly an asset to the Mercedes-Benz of Cutler Bay Service Department. He is always helpful, always friendly, always ac Service Advisor Vernon Chang is truly an asset to the Mercedes-Benz of Cutler Bay Service Department. He is always helpful, always friendly, always accommodating! More

Happy as usual! Had to have my car towed to the dealership last week. Robert Damas, my service rep was amazing. He gave me the number for roadside service. They picke Had to have my car towed to the dealership last week. Robert Damas, my service rep was amazing. He gave me the number for roadside service. They picked up my car, it was serviced and back in my driveway in 48 hrs! Couldn’t be happier! Thanks to a great team in the service dept! More

Quick service call I left my car for auto butler application expecting to pick it up the next day but I got a call from Charlie 2 hours later that the car was ready. I left my car for auto butler application expecting to pick it up the next day but I got a call from Charlie 2 hours later that the car was ready. More

Maintenance on my C63s Great service and they did it in one day. I will always go back to this dealership, I like the way they treat me. Thank you Great service and they did it in one day. I will always go back to this dealership, I like the way they treat me. Thank you More

Mercedes-Benz Service Department at Cutler Bay We have leased several Mercedes-Benz throughout the years. The moment that the Cutler Bay service department became accessible to us, we started to go We have leased several Mercedes-Benz throughout the years. The moment that the Cutler Bay service department became accessible to us, we started to go there, even though Coral Gables was and is also within our regular driving routes. The service at Cutler Bay is bar none, and I won't go anywhere else for service. Courteous, prompt, respectful of one's time, reliable, fast, clean, friendly, trustworthy...I just can't say enough. Our service adviser, Kevin LaPlanche, is superb! He explains everything in his gentle way, is always courteous, always on time, always friendly...what a treasure of a human being. He, as well as others at Cutler Bay, truly represent Mercedes Benz in the light we all know and trust in this brand. Exceptional! More