Mercedes-Benz of Cutler Bay - Service Center

SERVICE I live in Coral Gables, I purchased 2 cars from the Gables location. I stopped taking my cars to be serviced there. The service department was run lik I live in Coral Gables, I purchased 2 cars from the Gables location. I stopped taking my cars to be serviced there. The service department was run like a zoo, I never had a positive experience there. I now travel 23 miles south to the hidden gem in Cutler Bay. More

Friendliness I needed a lightbulb for a headlight and needed to ask about my car air conditioning. Jose Castillo was professional, friendly and knowledgeable. Al I needed a lightbulb for a headlight and needed to ask about my car air conditioning. Jose Castillo was professional, friendly and knowledgeable. Also professional and friendly were those who accepted my appointment before I saw Jose. More

Excellent Service Experience My service adviser, Kevin Laplanche, is a pleasure to work with. The store is beautiful. The overall experience made my trip from the northern part of My service adviser, Kevin Laplanche, is a pleasure to work with. The store is beautiful. The overall experience made my trip from the northern part of the county worthwhile. More

Good Service Everything was done as expected and throughly. Everything was addressed by Adam and completeld satisfaction. The amount that was charged was within re Everything was done as expected and throughly. Everything was addressed by Adam and completeld satisfaction. The amount that was charged was within reasonable. Will return to Adam for future service needs. More

Warranty repaire Service manager David Appleton and service rep Robert Damas did excellent jod for my C300 Warranty repair and I do recommend the dealership for purcha Service manager David Appleton and service rep Robert Damas did excellent jod for my C300 Warranty repair and I do recommend the dealership for purchase and service More

GREAT AND AMIABLE PROFESSIONAL SERVICES Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air condi Great dealership all around ! professional personnel with amiable attitude follow by excellent friendly facilities to make you feel at home. Air conditioning from the lobby to the cars showrooms leading to a Build your car real time screen , this people had become the benchmark of what a dealership should be like. Even my dog love to go there as they have a pets area with treats jajajaj. For my the nice pastries and free refreshments a plus. More

fantastic because I had a wonderful experience with the service dept. however, I do not like the new set up for the service advisor. It was better before. because I had a wonderful experience with the service dept. however, I do not like the new set up for the service advisor. It was better before. More

great service dept As always, the service personnel treated us very professionally and take care of all issues you may have. The process time to drop off and pick up is As always, the service personnel treated us very professionally and take care of all issues you may have. The process time to drop off and pick up is fast as well. More

Terrible service Will never come here again. Had to come 3 tones to get sunroof fixed . They could not fix it until 3rd time Salesperson was rude and not helpful . My Will never come here again. Had to come 3 tones to get sunroof fixed . They could not fix it until 3rd time Salesperson was rude and not helpful . My husband spoke to Adrian personally over the phone and said he did not want the plan ( plan A). Adrian charged me $360 on my credit card , not telling explaining to me that my husband specifally said No PLAN. Adrian tells me that he spoke to my husband and revommendsvplan A. So I pay it. Come home ask my husband why he changed his mind about buying a plan . He said he specifically told Adrian he did NOT want a plan , just what was covered by warranty to be fixed . This guy is a liar and scammer. Will not be back EVER! More

Replacement of Recalled Takata airbags After waiting 2 years to receive notice that the airbags were available, I contacted Mercedes if Cutler Bay and got an appointment for the next day. After waiting 2 years to receive notice that the airbags were available, I contacted Mercedes if Cutler Bay and got an appointment for the next day. I waited in their nice lounge while my car was serviced. They informed me it would take 3 hours and it did. My car was returned to me washed and vacuumed inside. Very satisfied with the results. More