Mercedes-Benz of Cutler Bay - Service Center

Excellent customer services I had an emergency and they accommodate it on the spot and have a loaner ready for me and the entire personnel's involved on the process were so frien I had an emergency and they accommodate it on the spot and have a loaner ready for me and the entire personnel's involved on the process were so friendly and helpful. More

Excellent Customer Service I have leased three (3) Mercedes Benz, as I got closer to my last lease termination, I debated on the Porsche Macan and the GLC 43 AMG. I opted to go I have leased three (3) Mercedes Benz, as I got closer to my last lease termination, I debated on the Porsche Macan and the GLC 43 AMG. I opted to go with the GLC 43 AMG much of my decision was based on the amazing customer service (service dept) specifically, Adrian provides. No regrets, love my GLC 43 AMG. More

Process over Service I had a flat tire. My car has run flat tires so it requires dealer service. I used the online chat early on the morning to try to get an appointment a I had a flat tire. My car has run flat tires so it requires dealer service. I used the online chat early on the morning to try to get an appointment and wa told someo would call Me by 9. I had a pressing appt at noon so i called at 9 when I had not heard back from anyone and pressed for a 9:30 am appt. I was told twice my typical Service rep was busy, but I needed my car fixed. I was also told there were no loner vehicles. I was give an 9:45 appt and I booked a rental car elsewhere. When I arrived I was told my appt was at 10:30 ( I knew that was wrong because I had to be 2 hours away at noon) and since I was early I would have to wait. I asked please could I just leave the car and have someone call me since I needed to go and was told no - I had to speak to a service advisor. Unfortunately, I had to push pretty hard and a service advisor had to come out and told me I could fill out a drop in form which I did. Total time in dealer 30 minutes. I understand process and procedure but this situation was ridiculous from start to finish. More

Very good service Advisor I was very pleased on the service, the loner service car and the turnaround time that I had my vehicle back was very good. Pleased with everything. I was very pleased on the service, the loner service car and the turnaround time that I had my vehicle back was very good. Pleased with everything. More

Service diagnostics Service was great. From the first person who received me to Adrian my service advisor as well as the guys at the rental/loaner counter. Everyone was v Service was great. From the first person who received me to Adrian my service advisor as well as the guys at the rental/loaner counter. Everyone was very customer oriented. My issue with the car was resolved and questions were answered. Thank you. More

Excellent service This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner p This dealer has an outstanding customer service and the staff is knowledgeable and helpful. Robert Damas is an excellent service advisor. The loaner program is a great help. More

Excellent service and on time deliverable. Employees are very friendly and provide all information needed by the customer. Jose kept me advised of the status of work and made sure to let me k Employees are very friendly and provide all information needed by the customer. Jose kept me advised of the status of work and made sure to let me know as soon as the car was ready for pick up. I also enjoyed a good cup of coffee and pastelito while I waited..... this was nice go have. More

Quality of work not up standard On 3 occasions job not done correctly. 1. One of two wiper blades not installed correctly.Repaired by me.. 2.After replacing front grill ,hood was n On 3 occasions job not done correctly. 1. One of two wiper blades not installed correctly.Repaired by me.. 2.After replacing front grill ,hood was not lined up correctly.Car was returned and problem was fixed. 3.After replacing rear rubber molding in trunk area,it started to lift the next day.Still waiting to get that fixed. More

Excellent, professional and friendly service I brought my car in for an A service and everything went beautifully. The service was done thoroughly, issues were reviewed in detail with me and the I brought my car in for an A service and everything went beautifully. The service was done thoroughly, issues were reviewed in detail with me and the staff was incredibly courteous, Vernon in particular. It's always a pleasure bringing my car in to Mercedes of Cutler Bay. More

Auto butler Service I am never disappointed when dropping my car off for service with or without an appointment the employees that greet you upon arrival are always pleas I am never disappointed when dropping my car off for service with or without an appointment the employees that greet you upon arrival are always pleasant and professional, my service advisor is always on point and professional, even the employees at the car loaner counter. More