Mercedes-Benz of Cutler Bay - Service Center

warranty and regular scheduled service Awesome and happy people work at this dealership. Charlie Rodriguez in service is thorough, personable, and he cares. Loaner car service personnel a Awesome and happy people work at this dealership. Charlie Rodriguez in service is thorough, personable, and he cares. Loaner car service personnel are always professional and nice. Hertz rental on site provides reasonable able rental rates and professional assistance. Love this place and I have been returning from Key West for all my service and maintenance since 2014. More

Service representative was not helpful to solve my request. I brought my car to service department for an upholstery service under the Dupont policy. My car had a stain in the back seat that was reported and d I brought my car to service department for an upholstery service under the Dupont policy. My car had a stain in the back seat that was reported and documented in May, 2018 at the Mercedes Benz in Salem, Oregon on a timely manner to be covered under the policy. At MB Cutler Bay, the service rep - Mr Laplanche insisted that I should make the claim directly to Dupont, and acted as if he was not willing to provide me with the service needed. However, my car car and Dupont were sold to me at MB Cutler BAy, and if any service on the upholstery needed were going to be provided by MB. Finally, my car was serviced under Dupont policy, but the seat was damaged, and I am still waiting for my car to be fixed. This was not a MB quality service experience. I doubt to come back to MB Cutler Bay ever. More

Excellent Adam Littman (Service Specialist) and Johnny (Mechanic) are professionals that have known me and my Mercedes now for eight years. They understand my n Adam Littman (Service Specialist) and Johnny (Mechanic) are professionals that have known me and my Mercedes now for eight years. They understand my needs and always address my concerns for perfection. I will always be there faithful customer. Thank you, M. Moss More

Great service Service was great! Timely manner... I was originally schedule for a later appointment and they got me in early and took care of all my car’s needs... Service was great! Timely manner... I was originally schedule for a later appointment and they got me in early and took care of all my car’s needs... More

Worst customer service I have encountered Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even ca Don’t expect a call when your car is ready, service representatives take it upon themselves to make unrequested “repairs to your car” without even calling you. They said my car had “dents,” they went ahead and “fixed them” without my permission, without calling me, without even a courtesy call! Worst service! After speaking to General Manager Luis Gutierrez I felt even worse, he says GENERALLY they call you before the repairs. More

Best Service in Town Whether you are looking to get an oil change or service your car this is the place you want to bring your Mercedes Benz. The attention is spectacular Whether you are looking to get an oil change or service your car this is the place you want to bring your Mercedes Benz. The attention is spectacular and they know what they are doing. More

Electric car performance The service center took impeccable care of me and my car. Since this is my first electric car, they took the time to listen my concerns and questions; The service center took impeccable care of me and my car. Since this is my first electric car, they took the time to listen my concerns and questions;and explained and answer it all. I had an excellent experience with Laura Delgado, Robert Damas and James Basto. Thank you so much More

Quick and effective I love our Representative Adrian Lee Sang, he is always so helpful and readily available to talk when we call him. He always keep us updated with the I love our Representative Adrian Lee Sang, he is always so helpful and readily available to talk when we call him. He always keep us updated with the status of the car. He has made coming to service our car enjoyable. More

Excellence I thought I made an appointment online but somehow did not go through. I show up at the dealer with no appointment and Jose Castillo received my car f I thought I made an appointment online but somehow did not go through. I show up at the dealer with no appointment and Jose Castillo received my car for service giving me a loaner. Great customer service. Thanks. More

Great experience! As always my experience at Cutler Bay service department was exceptional! My service advisor Robert Damas took care of all the repairs that my vehicle As always my experience at Cutler Bay service department was exceptional! My service advisor Robert Damas took care of all the repairs that my vehicle needed, he is truly awesome at make sure everything is done wright so I don't have return with any other issues concerning with my vehicle. He is also very knowledgeable and a true professional from start to finish. The whole team at the service department is great, from the time I drop off my vehicle to the process of getting my loaner from Ariel Garcia and his team in the loaner department to time I pick up my vehicle everybody is friendly and gracious! I would highly recommend the the service department to family and friends in a heartbeat! More