Mercedes-Benz of Cutler Bay - Service Center

Good service I would give it 5 stars but when I got my car back and got home my trunk cover was Disassembled and did not like that . I was able to put it back myse I would give it 5 stars but when I got my car back and got home my trunk cover was Disassembled and did not like that . I was able to put it back myself but was a little upset . Overall good service though . More

Kevin Laplanche, never disappoints. Professional & Prompt I will continue to refer the physicians to Kevin. I have been dealing with him for 10 years now and he remains consist. I work Trauma ICU at Jackson a I will continue to refer the physicians to Kevin. I have been dealing with him for 10 years now and he remains consist. I work Trauma ICU at Jackson and he’s aware of my time constraints and most of the time I don’t make appointments. I come during non emergency downtime’s at work and he gets me in and out with no facial grimaces of annoyance with me. Always smiling, professional and courteous. More

My ad visor, the quality of work was exceptional. OUTSTANDING SERVICE. very satisfied with the service received by Mercedes Benz Dealer of Cutler Bay. They are always very professional. The service OUTSTANDING SERVICE. very satisfied with the service received by Mercedes Benz Dealer of Cutler Bay. They are always very professional. The service and the quality of work is exceptional. More

Profesional All the people in your service center were very professional but especially they were very courteous and had a smile the entire time - what a pleasure All the people in your service center were very professional but especially they were very courteous and had a smile the entire time - what a pleasure to find this In Miami More

Awesome! My advisor, the service and the quality of work is exceptional. I would most definitely recommend this dealer. The location is also conveniently loca My advisor, the service and the quality of work is exceptional. I would most definitely recommend this dealer. The location is also conveniently located close to home. More

Outstanding service #1 Mercedes Benz Dealer in Miami! Beyond grateful for the outstanding service received once again at Mercedes Benz Of Cutler Bay. Beyond words to express gratitude... Once again th Beyond grateful for the outstanding service received once again at Mercedes Benz Of Cutler Bay. Beyond words to express gratitude... Once again thank you Oliver Ortiz, Luis Gutierrez, Raydel Leon and Ariel in the Loaner department. More

Service Department Review I must write and command you for the courteous, professional and knowledgeable staff and for the service that I received during my last visit at Merce I must write and command you for the courteous, professional and knowledgeable staff and for the service that I received during my last visit at Mercedes of Cutler Bay. The testimony that I am providing is the exact the reason why I will make this dealership the one of choice for all my needs for my GLC. From the Service Advisor, to Ariel in the Loaner Department to Miss Jeanine, all the employees mentioned herein played a significant role in ensuring that my experience at this dealership was as seamless and efficient as possible and will undoubtedly be an integral part in the success and continued growth of your institution. Kudos and Thank You! More

Great place with great people. This was my fist time there. Excellent service with courteous and knowledgeable staff. Will definitely make this dealership the place to take my GLC 3 This was my fist time there. Excellent service with courteous and knowledgeable staff. Will definitely make this dealership the place to take my GLC 300 for any service needs. More

Service Department Hello, my name is Jacqueline Reyes and the reason why I’m giving MErcedes Benz Of Cutler Bay 5 Stars is because they give beyond exceptional service. Hello, my name is Jacqueline Reyes and the reason why I’m giving MErcedes Benz Of Cutler Bay 5 Stars is because they give beyond exceptional service. My first Mercedes was a purchase at the Coral Gables location in 1994. I continued to lease at that location for years and on day I decided to drive to you cutler bay location totally out of my way when I was getting close to change my car that was in 2010. The service the minute I walked in was amazing. I was impressed with the store and everyone. I met Herminio wonderful person who introduced me to sales adviser Oliver Ortiz who has such increadible costumer service and personality. After being there for the first 10 minutes I said from now on This will be my dealer! And to this day I’ve been loyal to MErcedes Benz for 25 years and 9 to Cutler Bay. I dropped off my car at the service department because I was feeling a vibration when I would apply the break and a rattling noise that was coming from the rearview mirror. I received a call from the service advisor that the rosters were bad and that they weren’t under warranty due to that my car was over 10,000 miles / over a year old. I couldn’t believe what I was hearing. My car is only 17 months! Well I was very unhappy with that I was told since I’ve never had to change breaks on my cars and never the less heard about heading to replace roaters. I contacted Oliver Ortiz and explain what was going on. He said give me some time I’m going to look into it. He call back and said I got you back you have nothing to worry about! He spoke with Luis Gutierrez the GM and took care of my car. Now that is the reason why I’m with Mercedes Benz of Cutler bay they go beyond excellent customer service. I can’t explain the gratitude and happiness I felt when Oliver Ortiz and Luis Gutierrez took care of me. Beyond Greatfull, Thank you!! Jacqueline Reyes. More

Great all around Excellent service once I arrived listened to all my needs in reference to my vehicle give me prices ahead of time excellent as always thank you Excellent service once I arrived listened to all my needs in reference to my vehicle give me prices ahead of time excellent as always thank you More