Mercedes-Benz of Cutler Bay - Service Center

Excellent service advisor ,it is always to give good attention to its customers Very professional, explain everything clear and easy He has a lot of knowle service advisor ,it is always to give good attention to its customers Very professional, explain everything clear and easy He has a lot of knowledge of his work. I really recommend. More

Great Service Center. Extremely satisfied with the service center at MB of Cutler Bay. All the employees are excellent. My service advisor, Charlie Rodríguez, always goes t Extremely satisfied with the service center at MB of Cutler Bay. All the employees are excellent. My service advisor, Charlie Rodríguez, always goes the extra mile when I bring my car and makes sures that everything that needs attention gets fixed. Also the employees that work at the “greeting” area and the loaners/rental services provide excelente customer service. More

Great Service! We had a check engine, EBD and ABS lights turn on the night before a road trip. We took it into service at 7am and had the repairs done in a few hours We had a check engine, EBD and ABS lights turn on the night before a road trip. We took it into service at 7am and had the repairs done in a few hours. Our service advisor Roman Hernandez was very responsive and professional. More

Great service! Great customer service! First time I own a MB so had not experienced the service end of it. State of the art, very satisfied with the quick turnarou Great customer service! First time I own a MB so had not experienced the service end of it. State of the art, very satisfied with the quick turnaround. More

My experience was OUTSTANDING!!! I arrived at the dealership service area on Saturday May 4,2019 at 3:45pm (15 minutes). My windshield wiper blade on the driver side had been broke I arrived at the dealership service area on Saturday May 4,2019 at 3:45pm (15 minutes). My windshield wiper blade on the driver side had been broken off at the place where I got my car wash. I was in a panic mode because my wife and I had to drive to West Palm Beach that night ,with the possibility of having one wiper blade. Mr Herbert Kanski,Assistant Service Manager "saved the day" by getting my wiper blades installed in 15 minutes. I couldn't believe it!!! He was very understanding and helpful. Clinton Gulley More

Professional and Efficiency As always Mr. Roman Hernandez is Professional and Efficient. He is very knowledgeable and courteous. Also thanks to Andy who made sure that I got the As always Mr. Roman Hernandez is Professional and Efficient. He is very knowledgeable and courteous. Also thanks to Andy who made sure that I got the same day appointment, the process was expeditious. Thanks ince again. Great Team!!! More

excellent!!! - Excellent, fast and profesional service. - We used the shuttle service to pick me up, and it was 5 star. - The comunication about the updates al - Excellent, fast and profesional service. - We used the shuttle service to pick me up, and it was 5 star. - The comunication about the updates also was excellent More

Great Service I always enjoy bringing my car to MB Cutler Bay. The service is second to none. Jose Castillo was my rep, and he went above and beyond to make sure i I always enjoy bringing my car to MB Cutler Bay. The service is second to none. Jose Castillo was my rep, and he went above and beyond to make sure i was satisfied and understood every item on my service sheet. Can't thank him enough. More

exceptional service Five star service. I was seen before my appointment time and My advisor Herbert K took the time to explain everything to me and the staff was very fri Five star service. I was seen before my appointment time and My advisor Herbert K took the time to explain everything to me and the staff was very friendly and professional. More

Excellent Ever since I leased my first Mercedes Benz the level of my experience from sales to service have been very exceptional from courtesy to friendly. Ever since I leased my first Mercedes Benz the level of my experience from sales to service have been very exceptional from courtesy to friendly. More