Mercedes-Benz of Cutler Bay - Service Center

In searching for a Mercedes dealership that was close to the Keys, I found the Cutler Bay dealership and had Herbert Kanzki as my service rep. He was so helpful, very accommodating and professional! Best se the Keys, I found the Cutler Bay dealership and had Herbert Kanzki as my service rep. He was so helpful, very accommodating and professional! Best service ever! More

Exceptional service and the most thorough and kind service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without rese service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without reservation! More

Great experience I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom and hooked me up with a salesman so I could test drive it. I fell in love with it and Jose sat down with me after the test drive and proceeded to sell me the car. He even went as far as to ship my old car to Gainesville for my daughter and pick up her car to trade in. Wonderful staff and great service all around! More

Brake and Tires It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the f It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the facility, the personnel came to assist. They anticipated the reason for my visit and arrangement was made to provide me with a loaner. The service representative is courteous, respectful, and trustworthy. More

Excellent service experience Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for m Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for more than 10 years and I appreciate his friendliness and professionalism. More

Poor and treated like I was unknowledgeable Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite l Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite listing all the discrepancies w/ my vehicle on the website, I had to re-list them at the service counter? Not happy at all nor will I be going back. More

the adviser Robert Lamas was very good professional They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is ve They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is very good. I recommend this service department but i hope they will send coupons at every costumer. More

Fast and Friendly I showed up on time for my appointment and within 5 minutes was being taken care of. They were courteous and professional with everything and I got a I showed up on time for my appointment and within 5 minutes was being taken care of. They were courteous and professional with everything and I got a beautiful 2019 C 300 for a loaner car....drive away super happy with the service I received. The car was ready the next day and it only took about 15 minutes to check out and be in my way. I highly recommend this dealership !!!! More

Professional, efficient service One of the main reasons I purchased another MB was because of the stellar service I always receive. Charlie Rodriguez and his team are efficient, prof One of the main reasons I purchased another MB was because of the stellar service I always receive. Charlie Rodriguez and his team are efficient, professional and complete the work in time as promised. I live in Naples now but I continue to take my car to MB of Cutler Bay because I feel like family there. John who arranges the loaners is also friendly and efficient. The price of labor per hour was a bit high. More

Wendy is the best She is very patient and understanding of my needs for my vehicle and I believe she makes your location the best. Wendy is very good at what she do and She is very patient and understanding of my needs for my vehicle and I believe she makes your location the best. Wendy is very good at what she do and I will recommend her any day More