Mercedes-Benz of Cutler Bay - Service Center

Awesome customer service. Mercedes-Benz of Cutler Bay goes overboard when it comes to customer service. From the minute you arrive in the service lane you are greeted with a f Mercedes-Benz of Cutler Bay goes overboard when it comes to customer service. From the minute you arrive in the service lane you are greeted with a friendly smile, and given immediate attention. The estimated time for completion of service or warranty work is usually better than what they estimate. On top of all of that the refreshments are an added bonus. More

Charlie Rodriguez was the service manager I worked with. He was on time for a 7:00am appointment. He was very professional and courteous. He wrote up the work order quickly, We agreed to the price and my ML He was on time for a 7:00am appointment. He was very professional and courteous. He wrote up the work order quickly, We agreed to the price and my ML 550 was returned to me with the service done in a timely manner. More

Annual service I had scheduled the service on my 2014 GLK. Upon arrival, I was greeted with courtesy. Herbert Kanzki, Service Manager promptly wrote the ticket for t I had scheduled the service on my 2014 GLK. Upon arrival, I was greeted with courtesy. Herbert Kanzki, Service Manager promptly wrote the ticket for the service on my car and asked me to wait in the Lounge while my car was in service. The Waiting Lounge is extremely comfortable. Hot and cold drinks along with holiday themed cookies were placed in the room for customers. The Lounge has nearby toilets well maintained and clean in appearance. The car service was completed within the promised time. A quick payment at Herbert's desk and I was ready to go. The dealership had sent me a $ 150 coupon that helped keep the service cost reasonable. Herbert Kanzki is a courteous professional and pleasant in demeanor - an asset to the dealership. More

Excellent customer service! Exceptional vehicle care. Jose Mojena kept me informed on the necessities for my car. Herbert Kanzki, the best advisor. Thank you both! Jose Mojena kept me informed on the necessities for my car. Herbert Kanzki, the best advisor. Thank you both! More

Adrian is the reason I buy at Cutler Bay. He is spectacular! Love him! He’s always so accommodating, pleasant and wonderful. Best Service Advisor I ever had spectacular! Love him! He’s always so accommodating, pleasant and wonderful. Best Service Advisor I ever had More

My car was serviced while I waited as requested. Very efficient staff and car was serviced and then returned to me washed in a timely manner efficient staff and car was serviced and then returned to me washed in a timely manner More

Service is always excellent. Charlie Rodriguez is great. Always explains to me what’s going on with car. Extremely patient as I’m not technically savvy. Always explains to me what’s going on with car. Extremely patient as I’m not technically savvy. More

I don't mind when I have to take my car for the service, women see this kind of things differently than men, but not in this dealer, they take it to another level, especially Charlie in service, "they're t women see this kind of things differently than men, but not in this dealer, they take it to another level, especially Charlie in service, "they're too kind and professionals More

Excellent Service and attention. Very Happy with price since customer service was exceptional. I liked a lot the waiting area and the loaner program. Thanks again since customer service was exceptional. I liked a lot the waiting area and the loaner program. Thanks again More

Thank you, Jose Castillo. Prompt and utmost attention, great service like always. Truly an asset to Mercedes - Benz of Cutler Bay. You’re the best!! great service like always. Truly an asset to Mercedes - Benz of Cutler Bay. You’re the best!! More