Mercedes-Benz of Cutler Bay - Service Center

I purchased a brand new sprinter van/camper in Minnesota. I came down from North Dakota and a trim piece from the mirror had fallen off While driving. I made an appointment and they had the part I came in an I came down from North Dakota and a trim piece from the mirror had fallen off While driving. I made an appointment and they had the part I came in and Kevin was more than gracious and helping me. The whole process took about an hour they had me going and it was under warranty. I was extremely satisfied with the service. Thanks Al More

Kevin Laplanche 5 star plus. Kevin is attentive, professional and knowledgeable :-). Answers emails, texts and phone calls very promptly. The overall vibe of the place is friendly and professional. professional and knowledgeable :-). Answers emails, texts and phone calls very promptly. The overall vibe of the place is friendly and professional. Great location as well!!! More

Fabian Solis was my service advisor. He was courteous, professional and kept me informed of the status of my vehicle. He did a great job and delivered on his word. professional and kept me informed of the status of my vehicle. He did a great job and delivered on his word. More

Excellent service Very good Service. I felt very welcome to the dealer, Roma Hernandez is very nice, knowledgeable professional and nice. The dealer very clean and bea Very good Service. I felt very welcome to the dealer, Roma Hernandez is very nice, knowledgeable professional and nice. The dealer very clean and beautiful. More

Very good service Staff was very friendly and efficient. Work was completed on time and all concerns were addressed. Kevin was exceptional in his handing of the entire Staff was very friendly and efficient. Work was completed on time and all concerns were addressed. Kevin was exceptional in his handing of the entire service. More

Kevin is always excellent when it comes to his customer service overall I am very impressed and very pleased with Mercedes and how wonderful they treat me service overall I am very impressed and very pleased with Mercedes and how wonderful they treat me More

professional very attentive to my needs and appreciates my time Robert Damas and staff always delivers my car clean and all service completed properly and in a t very attentive to my needs and appreciates my time Robert Damas and staff always delivers my car clean and all service completed properly and in a timely manner More

Always professional Over the last 5 years I have brought my cars here for service and they have always been professional. Robert is my service adviser and I believe he go Over the last 5 years I have brought my cars here for service and they have always been professional. Robert is my service adviser and I believe he goes above and beyond to make sure that his customers are happy. More

Charlie helped me in an emergency!!! My battery was dying. I was enroute and needed to get home !!! He helped me get home!!! Thank yoy dying. I was enroute and needed to get home !!! He helped me get home!!! Thank yoy More

Robert Damas and his team are amazing!! Professional, courteous, responsive and honest. Doesn’t get any better! I wouldn’t change a thing! Thank you. courteous, responsive and honest. Doesn’t get any better! I wouldn’t change a thing! Thank you. More