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Mercedes-Benz of Cutler Bay - Service Center
Cutler Bay, FL
811 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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811 Reviews of Mercedes-Benz of Cutler Bay - Service Center
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April 05, 2020
My service/recall appointment was indeed performed with great professionalism and timeliness. Given the covid-19 restrictions, I was happy to see that Mr kanzki observed guidelines of social distancing al great professionalism and timeliness. Given the covid-19 restrictions, I was happy to see that Mr kanzki observed guidelines of social distancing all the while minimizing exposure To others people. Kudos! More
by OliverJ
Employees Worked With
Herbert Kanzki
April 02, 2020
Rip Off I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered wi I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered with part#176-900-40-04 that looks identical but will not work properly in my vehicle. I attempted to address this with them but they shifted blame on others for their mistake. This error on their behalf cost me an additional $1,023.53 from my dealership having to correct their error. They would only offer to refund the part but not address the additional charges I received. Would not recommend. More
by ben
Employees Worked With
April 01, 2020
Needed a last minute service and couldn’t find an appointment except in Mercedez Benz of Cutler Bay. They were able to help me the same day and people were very nice. appointment except in Mercedez Benz of Cutler Bay. They were able to help me the same day and people were very nice. More
by Cris B.
March 28, 2020
ML 550 Dealer’s service fixed the problem. The service advisor, Charlie Rodriguez, handled the problem in a professional and expeditious manner. The vehicle Dealer’s service fixed the problem. The service advisor, Charlie Rodriguez, handled the problem in a professional and expeditious manner. The vehicle was delivered on time and in a clean form. More
by KCS248
Employees Worked With
Charlie Rodriguez
March 20, 2020
Excellent service. Very pleased the car needed the regular one year service. They came to my home to pick it up and returned it the same day. regular one year service. They came to my home to pick it up and returned it the same day. More
by cmodet
Employees Worked With
Roman is my service advisor.
March 17, 2020
Great Adrian is always very friendly, and accommodating. The service provided was not only fast but basically painless. He is very knowledgeable and detai Adrian is always very friendly, and accommodating. The service provided was not only fast but basically painless. He is very knowledgeable and detailed with all of our cars. More
by georgegut
Employees Worked With
Adrian Lee Sang
March 10, 2020
Always the best! They always make me feel comfortable and is a very personalized service. Very friendly and respectful. No waiting time. Excellent teamwork. Chapeau fo They always make me feel comfortable and is a very personalized service. Very friendly and respectful. No waiting time. Excellent teamwork. Chapeau for Roman and his team ;) More
by maddyperez10
Employees Worked With
Hernandez, Roman
March 08, 2020
They are very helpful. If have an appointment for service, they are on time. They are good with their customer courtesy cars. Overall a smooth experience service, they are on time. They are good with their customer courtesy cars. Overall a smooth experience More
by Satisfied customer
Employees Worked With
Herbert Kansky
March 07, 2020
Sergio Serrano is always very friendly and attentive. He goes the extra mile to make you feel comfortable .in fact the entire staff was helpful and pleasant. goes the extra mile to make you feel comfortable .in fact the entire staff was helpful and pleasant. More
by Hinoon30
March 07, 2020
My service manager is a rare gem. Mercedes is easily the best customer service experience I’ve had in the car industry. A rare commodity these days. best customer service experience I’ve had in the car industry. A rare commodity these days. More
by Paul
Employees Worked With
Herb Kanzki
