Mercedes-Benz of Cutler Bay - Service Center

Sprinter recalls and front light problem Adam Littman took excellent care of us and repaired the light and the warranty recalls were done in a timely manner. The staff was well groomed and po Adam Littman took excellent care of us and repaired the light and the warranty recalls were done in a timely manner. The staff was well groomed and polite. The man who made our appointment by phone was incredibly nice. More

Information on vehicle conditions was very upfront notify the parts it’s need for services or replacement and remind of services due the visit was excellent the parts it’s need for services or replacement and remind of services due the visit was excellent More

As expected! I have bought several cars from this dealership. Not sure if I will buy more in the future, as I had great experiences on one hand ( Sales Mgr. Mr. Or I have bought several cars from this dealership. Not sure if I will buy more in the future, as I had great experiences on one hand ( Sales Mgr. Mr. Ortiz, and Pablo Garcia, the Sales executive that sold us THREE cars in 2017, service specialists, like Charly Rodriguez, and his assistant, Maximiliano Toriano,...all of them going to extremes for the customer, always cordial and professional, etc), but a very bad experience with the Top Management of this franchise. Due to this last fact, I am pretty sure that if I replace my three Mercedes this year with new Mercedes, it will be not from any dealership of your Company, namely this one or the one in Coral Gables... More

Service Always excellent, professional and courteous service. I've always come here and would never go anywhere else. Thank you Mercedes for always taking ca Always excellent, professional and courteous service. I've always come here and would never go anywhere else. Thank you Mercedes for always taking care of your customer! More

I am beyond impressed with my service advisor Kevin and with the way my service was conducted. I will not go anywhere else, for sure! with the way my service was conducted. I will not go anywhere else, for sure! More

I love the improvements made to the service center (i.e. the big screen showing your appointment and arrival time. Kevin Laplanche is always pleasant and accommodating. He is a great asset to your company the big screen showing your appointment and arrival time. Kevin Laplanche is always pleasant and accommodating. He is a great asset to your company More

Had a wonderful experience staff is very professional and attentive I was pleasantly surprised when my car was done sooner than I expected would certainly recommend to anyone thank you attentive I was pleasantly surprised when my car was done sooner than I expected would certainly recommend to anyone thank you More

I wish the service appointment time as far as me turning in my car and getting the loaner would have been faster. When I got the loaner car, they forgot to take pictures of the car and gas amount and when I in my car and getting the loaner would have been faster. When I got the loaner car, they forgot to take pictures of the car and gas amount and when I left I had to send them pictures of some scratches the auto had plus then I was charged for 2 gallons of gas. Which honestly I don’t car about the money it’s more about the principle how do You even know how much gas the car hassle if you didn’t check before I left like in other appointments where they took pictures and verified and everything. They just found it easier to charge me and see if I would complain or not. More

Great as always with Robert! Ensured my vehicle met all expectations on quality cleanliness! I was in and out in a respectable and efficient time. expectations on quality cleanliness! I was in and out in a respectable and efficient time. More

Always great service very professional and attentive staff. I am very happy with the service and staff. Specially with my service advisor Roman Hernandez, it is always a pleasyre to go to do my car ser staff. I am very happy with the service and staff. Specially with my service advisor Roman Hernandez, it is always a pleasyre to go to do my car service. More