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Mercedes-Benz of Cutler Bay - Service Center

Cutler Bay, FL

5.0
845 Reviews

845 Reviews of Mercedes-Benz of Cutler Bay - Service Center

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September 28, 2020

We recommend you ask for Robert Damas anytime you need service at Mercedes-Benz of Cutler Bay. Robert provided my wife and I with excellent service. We are very satisfied! Thank you Robert. More

by Marcos and Kristin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Damas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2020 -

Mercedes-Benz of Cutler Bay responded

Marcos, and Kristin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Robert here at Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

September 28, 2020

I'm used this dealership since they opened. From making my appointment to speaking with my service advisor Kevin Laplanche and picking up my vehicle, it's always professional excellence. More

by tpeele6326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Laplanche
Sep 28, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

September 26, 2020

Excelente servicio, y Roberto llevo tres años dándome servicio y me atiende muy gentilmente al igual que los que me dan servicio a mi carro. Mil gracias ayer saqué otro carro y también me dieron mi prime More

by Monicapiedrahita04
Customer Service
Recommend Dealer
Yes
Employees Worked With
Robert Damas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Aguilera
Sep 27, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you for the kind words for Roberto and our service department, Monica! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

September 24, 2020

Best Service , excelente job all people that work in the area the attention public friendly everything clean and responsibility they that doing Thanks to Jose Castillo More

by fperezl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Castillo
Sep 24, 2020 -

Mercedes-Benz of Cutler Bay responded

Hello, Thank you so much for your excellent review! We are so glad that Jose had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of Cutler Bay. Please don't hesitate to reach out if you need anything else. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

Sep 24, 2020 -

fperezl responded

Thanks again

September 23, 2020

I am very happy with the service, the attention was great and have been treated very kindly and professionally. Laura Delgado excepcional. Thank you! Adriana More

by adriana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Delgado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you, Adriana! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Cutler Bay. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

September 18, 2020

I had my E53 towed to the dealer because I hit a pothole and blew out my tire, and Adrian and Andy attended my immediately upon arrival. They had to order a tire and fix a bent rim so my car was there for 3 More

by Gcis26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Lee Sang and Andrew Comas
Sep 20, 2020 -

Mercedes-Benz of Cutler Bay responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of Cutler Bay, we look forward to having you as one of our valued customers for many more years to come! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

September 17, 2020

Excellent service every time!!!Always maintaining and Excellent service every time!!! Always maintaining and providing a great atmosphere from the time you arrive til the time your vehicle is returned. A More

by Perla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Littman
Sep 18, 2020 -

Mercedes-Benz of Cutler Bay responded

Perla, We are very happy to have provided you with such a positive experience working with Adam! We sincerely value your business and look forward to your next visit. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

September 12, 2020

My experience was excellent, best customer services, Jose Castillo was excellent truly professional, I will recommend Mercedez Benz to my friends and family. Thank you for this great services More

by marielvi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose castillo
Sep 13, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

September 02, 2020

One week to change a main battery, cost 427.07, and the problem was not fixed, I am very disappointed. Very bad services. next tine I am going to go to another place. More

by Ricardo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed
Sep 17, 2020 -

Mercedes-Benz of Cutler Bay responded

Hello Ricardo, I’m very sorry to hear that you weren’t fully satisfied with your experience. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to me directly. Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

August 30, 2020

Adam Littman, my service advisor, always so knowledgeable and professional, gives me the best advice for my car. I feel so welcomed every time I visit Mercedes of Cutler Bay. And my car keep running like new More

by Joedph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Littman
Aug 31, 2020 -

Mercedes-Benz of Cutler Bay responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Raydel Leon, Service Director 305-278-6011 or Raydel.leon@mbcutlerbay.com

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