Mercedes-Benz of Cutler Bay - Service Center

I am very happy with the service, the attention was great and have been treated very kindly and professionally. Laura Delgado excepcional. Thank you! Adriana and have been treated very kindly and professionally. Laura Delgado excepcional. Thank you! Adriana More

I had my E53 towed to the dealer because I hit a pothole and blew out my tire, and Adrian and Andy attended my immediately upon arrival. They had to order a tire and fix a bent rim so my car was there for 3 and blew out my tire, and Adrian and Andy attended my immediately upon arrival. They had to order a tire and fix a bent rim so my car was there for 3 days but they kept me updated at all times. They turned this huge inconvenience into an easy-to-manage situation and I’m very grateful to them. Their customer service and professionalism was top notch and exactly what I would expect from this brand and this dealership. I will definitely be bringing my vehicle back when it’s time for preventative maintenance! More

Excellent service every time!!!Always maintaining and Excellent service every time!!! Always maintaining and providing a great atmosphere from the time you arrive til the time your vehicle is returned. A Excellent service every time!!! Always maintaining and providing a great atmosphere from the time you arrive til the time your vehicle is returned. All the representatives at this Cutler Bay Dealership are ready and equipped to handle all issues that may be presented. More

My experience was excellent, best customer services, Jose Castillo was excellent truly professional, I will recommend Mercedez Benz to my friends and family. Thank you for this great services Castillo was excellent truly professional, I will recommend Mercedez Benz to my friends and family. Thank you for this great services More

One week to change a main battery, cost 427.07, and the problem was not fixed, I am very disappointed. Very bad services. next tine I am going to go to another place. problem was not fixed, I am very disappointed. Very bad services. next tine I am going to go to another place. More

Adam Littman, my service advisor, always so knowledgeable and professional, gives me the best advice for my car. I feel so welcomed every time I visit Mercedes of Cutler Bay. And my car keep running like new and professional, gives me the best advice for my car. I feel so welcomed every time I visit Mercedes of Cutler Bay. And my car keep running like new. More

Staff is pleasant and efficient. Service always exceeds my expectations. Service advisor did a superb job with getting me in and out. I was truly pleased. my expectations. Service advisor did a superb job with getting me in and out. I was truly pleased. More

After buying several Mercedes-Benz, I have only purchased one at another dealership, and the rest were purchased at Cutler Bay. There are not enough space, or words to describe as to the service and support one at another dealership, and the rest were purchased at Cutler Bay. There are not enough space, or words to describe as to the service and support I have received throughout the years. Starting from my Salesperson Joe Amya, to the Director of Finance. and lastly our very own service adviser Mr. Kevin Laplanche, everyone is and has always been like family to both my wife, and myself through all of our purchases, and maintenance visits. I personally will never change dealerships as I am a believer that if it is not broken, don't fix it. More

Excellent service from Kevin La Planche (service advisor). My car was serviced professionally. The staff was very courteous. And the dealership followed the protocol for the convid19. advisor). My car was serviced professionally. The staff was very courteous. And the dealership followed the protocol for the convid19. More

Very convenient location. I was greeted promptly. Adam Littman took care of me immediately. He had my paperwork available and explained all details. Tire was replaced and work completed in a timely fashio Littman took care of me immediately. He had my paperwork available and explained all details. Tire was replaced and work completed in a timely fashion. Adam called me when my vehicle was ready. More