Mercedes-Benz of Cutler Bay - Service Center

Fantastic and efficient service at very reasonable rates. They have assembled a terrific team at this dealership that is very easy to get to...only 40 minutes from downtown Miami during rush hour. I couldn' They have assembled a terrific team at this dealership that is very easy to get to...only 40 minutes from downtown Miami during rush hour. I couldn't have asked for more and won't go anywhere else. More

Took the car in for routine service at 40,000 miles Charlie my service rep knows that whatever they find they should do don’t call me. I also have the car detailed inside and out looks brand new. Charlie my service rep knows that whatever they find they should do don’t call me. I also have the car detailed inside and out looks brand new. More

I dropped off my car for its annual service. They had a loaner car ready for me. Adrián Lee Sang was very responsive. Dealer performed great and was very prompt. Thank you loaner car ready for me. Adrián Lee Sang was very responsive. Dealer performed great and was very prompt. Thank you More

Great customer service by Roman Hernandez, thank you for making the process so smooth and easy. No delays, very professional, I will recommend this place. My expectations were meet. making the process so smooth and easy. No delays, very professional, I will recommend this place. My expectations were meet. More

The technician Steve was excellent he arrived very quickly and took care of everything for us. The only issue was he had trouble with the charge card machine as it had to be updated and that took quit quickly and took care of everything for us. The only issue was he had trouble with the charge card machine as it had to be updated and that took quite a few minutes More

Really really nice and professional staff. Took care of me right away. The repair to my vehicle was completed faster than what I anticipated. This was a warranty repair, but I look forward to servicing my me right away. The repair to my vehicle was completed faster than what I anticipated. This was a warranty repair, but I look forward to servicing my vehicle at this location from now on. More

Very courteous customer service. As soon as I got there, someone greeted me right away and directed me to the service department. All my paperwork was ready when I arrived to pick up my car. I noticed my someone greeted me right away and directed me to the service department. All my paperwork was ready when I arrived to pick up my car. I noticed my front driver rug was muddy and they quickly cleaned it for me More

My experience with Kevin was very pleasant, always has my estimate ready in a timely manner. Also very professional and courteous and polite , call me or text me on the status of my vehicle, great communica estimate ready in a timely manner. Also very professional and courteous and polite , call me or text me on the status of my vehicle, great communication skills and people skills. Should be proud to have a service advisor working in your establishment. Would always take our sprinter vans at Mercedes Benz of cutler Bay, also the general manager Louis Gutierrez , very helpful in any issues that may occur. Thank you again for your great team at Mercedes Benz of cutler Bay. More

Everything was very smooth very professional thank you for the service that you provided us. I have add the online or Email pre-register for service is great by the time, I arrives to the dealer the loane for the service that you provided us. I have add the online or Email pre-register for service is great by the time, I arrives to the dealer the loaner was ready to go. More

Roman was very professional and helpful during my car service day. He answer to all the questions I had, and was always in contact with me by txt in regard to updates about the car service . service day. He answer to all the questions I had, and was always in contact with me by txt in regard to updates about the car service . More