Mercedes-Benz of Cutler Bay - Service Center

Great service provided by Kevin. Car was ready at the time promised. Kevin kept me informed throughout the entire process. Always a great experience at MB of Cutler Bay time promised. Kevin kept me informed throughout the entire process. Always a great experience at MB of Cutler Bay More

Continued EXCELLENCE IN CUSTOMER SERVICE is the minimum standard set by David Appleton & Herbert Kanzki. The 2 of them will always have customer loyalty! Kudos!!! standard set by David Appleton & Herbert Kanzki. The 2 of them will always have customer loyalty! Kudos!!! More

Now our 4th Mercedes that handles our Service during the winter months ..Professionally and very customer oriented ... “service” should actually be that way .. So happy to give 5 stars for Service. winter months ..Professionally and very customer oriented ... “service” should actually be that way .. So happy to give 5 stars for Service. More

Normally my experience is very pleasant, my service advisor does an excellent job. However, I am extremely disappointed with the dealer as they represent Mercedes-Benz. I purchase a FACTORY WARRANTY no advisor does an excellent job. However, I am extremely disappointed with the dealer as they represent Mercedes-Benz. I purchase a FACTORY WARRANTY not third party for this location. Recently my driver side seat and door began to peel. Naturally, I trusted the dealership to remedy this matter, as the issue is beyond my control. After waiting a week to hear back, I learned that my seat and door would not be covered under the extended warranty; which is quiet odd, as I know people who have had this issue covered by MercedesBenz USA, and if not the dealer would. I am extremely disappointed, everytime I open my door this is the first thing people see. Such a poor representation of MercedesBenz as a brand, in my opinion. I will soon be looking to purchase my next vehicle, and unfortunately after this experience it will not be from this location. More

Service advisor Charlie Rodriguez is exceptional. Truly knowledgeable and delivers excellent customer service. Takes his time with the customer and does his best to deliver the vehicle within a reasonable knowledgeable and delivers excellent customer service. Takes his time with the customer and does his best to deliver the vehicle within a reasonable time More

A wonderful experience. A state of the art dealership with a very knowledgeable staff. I highly recommend them for all of your vehicle needs. Very prompt service with a very knowledgeable staff. I highly recommend them for all of your vehicle needs. Very prompt service More

Beautiful dealership I usually go to Fort Lauderdale ur place is much larger and easy to acces service people were very nice my car had a very strage problem with a roof stuck in the air problem solved😜 place is much larger and easy to acces service people were very nice my car had a very strage problem with a roof stuck in the air problem solved😜 More

Cutler bay is the best dealership around. They always go above and beyond what other dealerships provide. They service my vans and my cars. Thank you so much above and beyond what other dealerships provide. They service my vans and my cars. Thank you so much More

service dept was great got me in and outi did not buy my service dept was great got me in and out i did not buy my car from this dealership i will give a better chance next time they will do my service in service dept was great got me in and out i did not buy my car from this dealership i will give a better chance next time they will do my service in future More

Service was very good I received my car on time my service person was very knowledgeable and explained to me what other services I would need on my car .Thank you so much. service person was very knowledgeable and explained to me what other services I would need on my car .Thank you so much. More