Mercedes-Benz of Cutler Bay - Service Center

Service was very professional and as promised. Wilbur is always a pleasure to deal with always a pleasure to deal with More

Regina was very professional and also exhibited warmth, concern and excellent communication skills. I brought my car in for an emergency battery replacement at the end of the day and needed it back quickl concern and excellent communication skills. I brought my car in for an emergency battery replacement at the end of the day and needed it back quickly due to a medical appointment the next morning. She arranged for an overnight loaner car and made sure that the work on my car was done first thing the next morning. More

Service got better. Regina was kind fast and professional. Friendly Knowledgable and will to help to make it right. Followed up as desired and did it correctly. professional. Friendly Knowledgable and will to help to make it right. Followed up as desired and did it correctly. More

Regina was excellent. Complete communication from the start, no surprises. Kept us informed and helped us set up following appointments. It was Excellent service all around start, no surprises. Kept us informed and helped us set up following appointments. It was Excellent service all around More

Regina is professional, friendly, and very efficient. She explained all the steps of maintenance being done on my vehicle. I am very happy with the service received today! explained all the steps of maintenance being done on my vehicle. I am very happy with the service received today! More

After having purchased three vehicles and being customers of Mercedes Benz of Cutler Bay for over a decade, we are very disappointed at the level of service we have received recently. One of the vehicles of Mercedes Benz of Cutler Bay for over a decade, we are very disappointed at the level of service we have received recently. One of the vehicles that was purchased from this dealership accelerated by itself on the highway without decelerating , endangering the lives of the driver and the occupants of the surrounding vehicles. Luckily the person driving reacted quickly and was able to maneuver the car to the side of the road, avoiding an incident. This is a vehicle that is under three years old and is still under the manufacturers warranty. We were told to bring the car in without an appointment due to nature of what had happened. The following day when calling for an update on the status of the car, we are being told that it will be several days before they can even look at it. This is a situation that could have resulted in serious injury or worse and is not being handled with any sense of urgency or seriousness. Again this is very disappointing and not how long time customers should be treated. - Ramon Cernuda More

On previous car service appointments, I have always been very satisfied with the professionalism and great service by everyone at this dealer. My most recent service on 08/19/2021 has been and continues to very satisfied with the professionalism and great service by everyone at this dealer. My most recent service on 08/19/2021 has been and continues to be a total nightmare. Since the dealer had no loaner cars available, they kindly provided me with a Hertz rental vehicle from a representative onsite, which is the main reason for the nightmare. The day after the rental was provided, the car's tire became flat rendering the car useless since it had no spare tire and Hertz Road Assistance was non-existent. The dealer, after numerous calls, delivered my car to my office but the rental vehicle to this date, 09/02/2021, remains at parked in front of my office. The Hertz Representative, Jonathan, has been totally useless. Each time I called, he was always with a customer. I have left numerous messages of which he never returned any of my calls, Jonathan has not been helpful or concerned in anyway shape or form, and when I did finally speak with him on one occasion, he basically washed his hands of the matter and said I need to call another Hertz facility near my office. In my professional opinion, he shouldn't be in a customer service position since it's obvious he knows nothing about providing customer service!! I have been and continue to be extremely upset since the impression I get is that no one cares or is following up with this situation. My lease is coming to an end in March 2022 and this really has caused me to reconsider leasing or buying any vehicle from this dealership. More

I have been doing business with this dealership since it opened, prior to that, I had to trek all the way to Coral Gables. I have always found the service unmatched, nothing to complain about. opened, prior to that, I had to trek all the way to Coral Gables. I have always found the service unmatched, nothing to complain about. More

Regina is great. I brought my car in for unscheduled service as the check engine light was on. Regina was able to get my car on the schedule and perform other needed maintenance. She kept me informed du service as the check engine light was on. Regina was able to get my car on the schedule and perform other needed maintenance. She kept me informed during the entire process. The car is back now and everything is like new again. Thanks Regina! More

I took my car in for service and had a Friendly, courteous and fast service. A rental car was provided while my car was being serviced. courteous and fast service. A rental car was provided while my car was being serviced. More