Mercedes-Benz of Cutler Bay

Exceptional service and the most thorough and kind service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without rese service advisor, Herbert Kanzki. I recommend this dealership (Joe Maya) and their service department (Herbert Kanzki) wholeheartedly and without reservation! More

Great experience I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom I went in for an oil change with the idea of shopping for an SUV while I waited. Charlie from the service department showed me a car in their showroom and hooked me up with a salesman so I could test drive it. I fell in love with it and Jose sat down with me after the test drive and proceeded to sell me the car. He even went as far as to ship my old car to Gainesville for my daughter and pick up her car to trade in. Wonderful staff and great service all around! More

I had a great experience I wen to dealership for 40,000 miles service and the first person I met was Mr. David Gasby at service department who was very friendly, professional I wen to dealership for 40,000 miles service and the first person I met was Mr. David Gasby at service department who was very friendly, professional and helpful. I told him that I am going to bring my Mercedes for the service and I need to know the process and the price. He showed me the price and explained to me about the service. He even came with me to my car to show me some feature and he answered all of my question about the car. He made a service appointment for my car and the following week I brought my car and I met Kevin LaPlanche who was very professional and helpful. I also met Andrew Comas when I picked up my car and he was very professional although he was not very convincing when I asked him about some of the items which I was charged for in my bill. My overall experience at Cutler Bay dealership service department was very pleasant but the only negative thing about it was the bill which in my opinion was highly overpriced for the kind of the work which was done to my car. More

2020 GLE Lease Our MB sales associate was exceptional. Clearly was helpful in every aspect including being a true gentleman. Our family will continue to seek the ass Our MB sales associate was exceptional. Clearly was helpful in every aspect including being a true gentleman. Our family will continue to seek the assistance from Danny Kwok for future MB purchases. More

Brake and Tires It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the f It was very convenient to text the service representative. After that, he called and gave the appointment to take the vehicle. When I arrived to the facility, the personnel came to assist. They anticipated the reason for my visit and arrangement was made to provide me with a loaner. The service representative is courteous, respectful, and trustworthy. More

Excellent service experience Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for m Thank You for taking the time to provide excellent customer service and going above and beyond as usual. Jose castillo has been my service agent for more than 10 years and I appreciate his friendliness and professionalism. More

The best experience leasing a car The most satisfactory experience leasing/buying a car in my whole life. Worth to travel from Miramar to Cutler bay to lease my car. Sergio Serrano was The most satisfactory experience leasing/buying a car in my whole life. Worth to travel from Miramar to Cutler bay to lease my car. Sergio Serrano was highly recommended by one of my friends for his professionalism, ethics and excellence on customer service and my friend fell short on his recommendation, Don Sergio is the best not only when leasing a car but providing support during the lease. This particular time I got the best car at the best price possible. Don Sergio took the time too look for the car that I wanted: the model, the features, the color. He had patience dealing with me and I recognize that I'm not easy one. Just to know Mercedes Benz is five minutes away from where I live. Mercedes Benz from Miami is five minutes from where I work. Why to take the time and effort to go to Cutler Bay instead of the other MB dealerships? The Service, the people makes the difference Thank you everyone for your patience and support during all this process and specially to Don Sergio. Definitely, I will continue leasing in MB Cutler Bay and highly recommending it. More

Poor and treated like I was unknowledgeable Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite l Service rep was poor, others were equally poor. Despite calling ahead of time, service rep was "at lunch" at 330pm and I was kept waiting. Despite listing all the discrepancies w/ my vehicle on the website, I had to re-list them at the service counter? Not happy at all nor will I be going back. More

Una experiencia sin estres Primero la ayuda de Luis para ponerme con la persona correcta a la hora de hacer mi lease y estar hasta el final ayudándome en cada detalle,luego cono Primero la ayuda de Luis para ponerme con la persona correcta a la hora de hacer mi lease y estar hasta el final ayudándome en cada detalle,luego conocí a Danny quien me ayudó a conocer más de los nuevos modelos de mercedez y a complementar mi lease sin estres y sin mentiras ni trucos que normalmente hay en otros dealers,los recomiendo altamente sea para compra o lease,si se deciden solo pregunten por un chinito llamado Danny y créanme que van a obtener las mejores ofertas sin estres ,con una sonrisa en la cara y van a salir con un Mercedes benz a su gusto. More

the adviser Robert Lamas was very good professional They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is ve They are very professional and excellent work, The adviser is very professional and take care everything The price is high . but the service is very good. I recommend this service department but i hope they will send coupons at every costumer. More