Mercedes-Benz of Cutler Bay

Awesome customer service. Mercedes-Benz of Cutler Bay goes overboard when it comes to customer service. From the minute you arrive in the service lane you are greeted with a f Mercedes-Benz of Cutler Bay goes overboard when it comes to customer service. From the minute you arrive in the service lane you are greeted with a friendly smile, and given immediate attention. The estimated time for completion of service or warranty work is usually better than what they estimate. On top of all of that the refreshments are an added bonus. More

Charlie Rodriguez was the service manager I worked with. He was on time for a 7:00am appointment. He was very professional and courteous. He wrote up the work order quickly, We agreed to the price and my ML He was on time for a 7:00am appointment. He was very professional and courteous. He wrote up the work order quickly, We agreed to the price and my ML 550 was returned to me with the service done in a timely manner. More

Annual service I had scheduled the service on my 2014 GLK. Upon arrival, I was greeted with courtesy. Herbert Kanzki, Service Manager promptly wrote the ticket for t I had scheduled the service on my 2014 GLK. Upon arrival, I was greeted with courtesy. Herbert Kanzki, Service Manager promptly wrote the ticket for the service on my car and asked me to wait in the Lounge while my car was in service. The Waiting Lounge is extremely comfortable. Hot and cold drinks along with holiday themed cookies were placed in the room for customers. The Lounge has nearby toilets well maintained and clean in appearance. The car service was completed within the promised time. A quick payment at Herbert's desk and I was ready to go. The dealership had sent me a $ 150 coupon that helped keep the service cost reasonable. Herbert Kanzki is a courteous professional and pleasant in demeanor - an asset to the dealership. More

Excellent customer service! Exceptional vehicle care. Jose Mojena kept me informed on the necessities for my car. Herbert Kanzki, the best advisor. Thank you both! Jose Mojena kept me informed on the necessities for my car. Herbert Kanzki, the best advisor. Thank you both! More

I made a factory order with the dealer in October to have it ready for when my lease was up. They handled everything incredibly profesional. From lease return to getting my new vehicle. The Sales Associate S it ready for when my lease was up. They handled everything incredibly profesional. From lease return to getting my new vehicle. The Sales Associate Sergio and the Sales Manager Danny couldn’t be any more attentive and trust worthy. This is my 3rd vehicle with them! More

Adrian is the reason I buy at Cutler Bay. He is spectacular! Love him! He’s always so accommodating, pleasant and wonderful. Best Service Advisor I ever had spectacular! Love him! He’s always so accommodating, pleasant and wonderful. Best Service Advisor I ever had More

The best to sell the best All personnel was very kindly and professional. They spare no time or effort to serve the client in an incredible way. A different way to sell. All personnel was very kindly and professional. They spare no time or effort to serve the client in an incredible way. A different way to sell. More

Really easy and stress free. We got right to the point which is important for me. I don't have the time to waste. I picked out a car and we started the paperwork. It was done in w We got right to the point which is important for me. I don't have the time to waste. I picked out a car and we started the paperwork. It was done in what seemed like an hour and I was driving off very happy. More

Mrs. Arrazola was very professional and helpful, made the buying experience very easy. She took her time to show me the car features, and walked me thru the car setting process, thanks buying experience very easy. She took her time to show me the car features, and walked me thru the car setting process, thanks More

My car was serviced while I waited as requested. Very efficient staff and car was serviced and then returned to me washed in a timely manner efficient staff and car was serviced and then returned to me washed in a timely manner More