Mercedes-Benz of Cutler Bay

Excellent Service at Cutler Bay Mercedes-Benz Ruben and the Service Team at Cutler Bay are thorough and knowledgeable and their pride shows every time our vehicles are serviced (which is one of th Ruben and the Service Team at Cutler Bay are thorough and knowledgeable and their pride shows every time our vehicles are serviced (which is one of the reasons we buy from Ussery). Even though it is a longer drive from our Home to Cutler Bay (as opposed to the Gables location); will always drive as long Ruben and the Team are present! THANK YOU Ruben! More

Great service. And atmosphere was exceptional. The vehicle was a special order. And I will get updates. Every month. Honestly best experience of buying a car i had in miami. Highly recommend vehicle was a special order. And I will get updates. Every month. Honestly best experience of buying a car i had in miami. Highly recommend More

My service/recall appointment was indeed performed with great professionalism and timeliness. Given the covid-19 restrictions, I was happy to see that Mr kanzki observed guidelines of social distancing al great professionalism and timeliness. Given the covid-19 restrictions, I was happy to see that Mr kanzki observed guidelines of social distancing all the while minimizing exposure To others people. Kudos! More

Rip Off I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered wi I ordered a part from this dealership, part#176-900-41-04 and was sent confirmation showing this part was sent to me. They replaced item I ordered with part#176-900-40-04 that looks identical but will not work properly in my vehicle. I attempted to address this with them but they shifted blame on others for their mistake. This error on their behalf cost me an additional $1,023.53 from my dealership having to correct their error. They would only offer to refund the part but not address the additional charges I received. Would not recommend. More

Needed a last minute service and couldn’t find an appointment except in Mercedez Benz of Cutler Bay. They were able to help me the same day and people were very nice. appointment except in Mercedez Benz of Cutler Bay. They were able to help me the same day and people were very nice. More

Have worked with this dealership for several years and have always been well satisfied with the experience. My sales representative, Carmen Arrazola, is very personable understands my needs and provides have always been well satisfied with the experience. My sales representative, Carmen Arrazola, is very personable understands my needs and provides excellent descriptions for the products. The credit review process is transparent and requires minimal customer effort. More

Excellent Service Frank Aguilera was my sales person and did a fantastic job from start to end with excellent service. He was straight from the get go. No games, not Frank Aguilera was my sales person and did a fantastic job from start to end with excellent service. He was straight from the get go. No games, not pushy and pleasant. He and the financing people did a terrific job in getting the car I wanted at the price I wanted. He was very thorough and sat with me and explained features in my car that I didn't even know existed. He even called me a few times to ask me how's everything going with the car. I’ll definitely refer him to friends and family. More

I'm very satisfied with the service and experience it was so amazing! Thanks Alex and Ahmed for everything, specifically to found the car that we want! We recommended them 100%. so amazing! Thanks Alex and Ahmed for everything, specifically to found the car that we want! We recommended them 100%. More

ML 550 Dealer’s service fixed the problem. The service advisor, Charlie Rodriguez, handled the problem in a professional and expeditious manner. The vehicle Dealer’s service fixed the problem. The service advisor, Charlie Rodriguez, handled the problem in a professional and expeditious manner. The vehicle was delivered on time and in a clean form. More

Excellent service. Mr Jones was very nice and kind to us, he explained everything with a lot of patience, we are very happy with him. Mr Jones was very nice and kind to us, he explained everything with a lot of patience, we are very happy with him. More