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Mercedes-Benz of Cutler Bay
Cutler Bay, FL
2,261 Reviews
At Mercedes-Benz of Cutler Bay, we’re committed to finding you the perfect car at the best price, all while delivering the luxury and innovation you deserve. Our team works tirelessly to match you with the ideal Mercedes-Benz, and our certified technicians ensure your vehicle remains in pristine condition, ready for every journey. With the "Cutler Bay Way," you can trust that both your car buying and servicing experiences will exceed your expectations, leaving your Mercedes-Benz in the best hands.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,261 reviews
March 09, 2020
The service i received was very professional, with people who paid attention to details. Everyone was polite and accommodating. It was a pleasure doing business at this location and i hope to be back in the who paid attention to details. Everyone was polite and accommodating. It was a pleasure doing business at this location and i hope to be back in the future . More
by mariadirect
March 08, 2020
They are very helpful. If have an appointment for service, they are on time. They are good with their customer courtesy cars. Overall a smooth experience service, they are on time. They are good with their customer courtesy cars. Overall a smooth experience More
by Satisfied customer
Employees Worked With
Herbert Kansky
March 07, 2020
Sergio Serrano is always very friendly and attentive. He goes the extra mile to make you feel comfortable .in fact the entire staff was helpful and pleasant. goes the extra mile to make you feel comfortable .in fact the entire staff was helpful and pleasant. More
by Hinoon30
March 07, 2020
My service manager is a rare gem. Mercedes is easily the best customer service experience I’ve had in the car industry. A rare commodity these days. best customer service experience I’ve had in the car industry. A rare commodity these days. More
by Paul
Employees Worked With
Herb Kanzki
March 06, 2020
Laura is honest and dependable, and she will work with to help you get into the car you want. She is the person I go to when I’m ready for a new car. help you get into the car you want. She is the person I go to when I’m ready for a new car. More
by Happy Customer
Employees Worked With
March 05, 2020
It is very refreshing to encounter the exemplary treatment you receive at Mercedes of Cutler Bay and beyond that the honesty from everyone you work with. Best experience I have ever had!! JP and Dan treatment you receive at Mercedes of Cutler Bay and beyond that the honesty from everyone you work with. Best experience I have ever had!! JP and Daniel are the best!!!! More
by ateryliz18
March 04, 2020
I’ve been a Mercedes Benz costumer for the past three years and have always received impeccable, insightful and friendly service at this dealership. I just recently took my car to the dealership because years and have always received impeccable, insightful and friendly service at this dealership. I just recently took my car to the dealership because I had a problem with my car and Oliver Ortiz, the Manager, was extremely helpful. He provided me with everything I needed and resolved the issue. I recommend this dealership to all my friends and will continue to buy from them in the future. The type of service they offer is second to none. They always put the customer first and try to help in any way they can. They’re the best! More
by Nakia_87
Employees Worked With
March 04, 2020
We were so happy with our experience at Mercedes Benz of Cutler Bay. It was an absolute wonderful experience to purchase our first Mercedes with this team. Our salesperson Carmen gave us her full attent Cutler Bay. It was an absolute wonderful experience to purchase our first Mercedes with this team. Our salesperson Carmen gave us her full attention and we were delighted with her services and kind attention... the sales manager Oscar went beyond to help us with the price and we are so happy with his attention to us and our needs.... and last but not least Ewer who helped us with our paperwork was so helpful and took his time to explain everything to us. I can’t thank everyone enough for all their help and we are so happy with our new car that I know we will definitely be back when it’s time to purchase another vehicle. More
by lilly91172
March 03, 2020
Staff was very receptive to wants and needs. Alex was very good to deal with and we were very satisfied with the courtesy that was provided very good to deal with and we were very satisfied with the courtesy that was provided More
by eagleop
February 29, 2020
It was an amazing experience to be able to lease my second Mercedes and I’m really happy with the service I received from my Salesman Alex Gonzalez he really stepped it up for me to get my second car. second Mercedes and I’m really happy with the service I received from my Salesman Alex Gonzalez he really stepped it up for me to get my second car. Super happy thank you all. More
by rodih2003
Employees Worked With
Alex Gonzalez
